Onsite IT Help Desk Technician - Columbia, SC

InfoStride; Columbia (SC); On-site; USD 42,000 - 58,000; Full time

Job summary

InfoStride is hiring an Entry - IT Operations Specialist to join the onsite team in Columbia, SC. The role will handle first-line IT support, ticketing, and asset management under a 12-month contract.

The position emphasizes customer-focused help desk duties, routine troubleshooting, and collaboration with senior staff and vendors to ensure timely resolutions and adherence to security policies.

Qualifications

• 2+ years of help desk or IT support experience.
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices.
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.

Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
• Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
• Process account setup, password resets, and access requests in line with agency policies and security standards.
• Educate users on IT best practices, system usage, and agency technology guidelines.
• Maintain IT asset inventory and document requests, resolutions, and user feedback in the ticketing system.

Skills

Help desk experience

Windows & Office 365

Education

Bachelor's degree in IT/CS

Job description

InfoStride is hiring an Entry - IT Operations Specialist to join the onsite team in Columbia, SC. The role will handle first-line IT support, ticketing, and asset management under a 12-month contract.

The position emphasizes customer-focused help desk duties, routine troubleshooting, and collaboration with senior staff and vendors to ensure timely resolutions and adherence to security policies.