Frontline IT Support Specialist

Columbia Technology Partners, Inc

Corridor North (MD)

On-site

USD 50,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Medical plans

Vision & Dental

401k

PTO & Leave

Education reimbursement

Job summary

Columbia Technology Partners seeks a Tier 1 Support Specialist to provide front-line IT support in a mission-focused environment. You will troubleshoot hardware, software, connectivity, and account issues while delivering courteous, professional service across multiple channels.

The role emphasizes documenting requests in a ticketing system, updating users with clear guidance, and escalating complex problems to Tier 2 as needed. A strong technical foundation and teamwork are essential.

Qualifications

Bachelor's degree in a technically relevant field with 5+ years of experience, or 10+ years without a degree.
Experience providing IT help desk, service desk, desktop support, or similar end-user technical support.
Strong troubleshooting, documentation, and customer service skills.

Responsibilities

Serve as a primary point of contact for support requests via phone, email, chat or ticketing system.
Log, track, troubleshoot, and resolve user requests with detailed updates.
Diagnose and resolve hardware, software, network, and account issues.
Install, configure, and update software on user devices and guide users through steps.
Escalate complex issues to Tier 2 or specialized teams as needed.
Support printers, scanners, and other peripherals; maintain inventory of IT assets.
Develop and maintain knowledge base articles and procedures.
Communicate technical information clearly to non-technical users.