IT Support Technician Help Desk Support Specialist Entry Level

Rose International; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Rose International is seeking an entry-level Client Technologies Technician to provide onsite IT operations support in the Columbia, SC area. The role focuses on frontline technical and customer service support to agency staff in a formal financial environment, with rapid ticket handling and escalation as needed.

The ideal candidate has 2+ years in help desk or IT support, strong knowledge of Windows and Microsoft 365, and a preference for ITIL/Microsoft fundamentals certifications.

Qualifications

• Minimum 2+ years of help desk or IT support experience.
• Working knowledge of Windows OS, Microsoft Office/Microsoft 365, and general IT support practices.
• Bachelor’s degree in information technology, computer science or related field; or equivalent IT experience.

Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
• Aim to deliver high-touch support with first-response resolution.
• Troubleshoot and resolve routine issues on desktops, laptops, mobile devices, printers, and standard software.
• Escalate complex problems to senior IT staff or MSPs and keep users informed.
• Manage account setup, password resets, and access requests per security policies.
• Maintain IT asset inventory and audit-ready records.

Skills

Help desk/IT support

Windows OS

Microsoft 365

IT support practices

Customer service

Ticketing systems

Education

Bachelor’s degree in IT/CS or related field

Equivalent IT work experience

Tools

Active Directory

Intune

Microsoft Entra ID

Help desk software

Job description

***Only qualified Client Technologies Technician - Entry - IT Operations Specialist candidates located near the Columbia SC area to be considered due to the position requiring an onsite presence***

Preferred Education

• Bachelor’s degree in information technology computer science or a related technical field; equivalent work experience in information technology or information security may be considered

Preferred Certification

• CompTIA A+
• ITIL Foundation
• Microsoft Certified Fundamentals (eg Microsoft 365)

Required Experience Knowledge Abilities And Skills

• Help desk or IT support experience (2+ years)
• Working knowledge of Windows operating systems Microsoft Office/Microsoft 365 and general IT support practices

Preferred Experience Knowledge Abilities And Skills

• Experience in a customer-facing role (IT banking finance or another professional service industry)
• Experience with help desk software and ticketing systems
• Exposure to Active Directory Microsoft Entra ID and Intune for account and device management
• Experience working with managed service providers or submitting and tracking vendor tickets

Temp-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the Temp period. The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision.

Job Responsibilities

• Serve as the first point of contact for staff seeking IT assistance by phone email or in person
• Aim to deliver consistent high-touch support with a focus on first-response resolution
• Troubleshoot and resolve routine issues with desktops laptops mobile devices printers and standard software applications
• Escalate complex problems to senior IT staff or managed service providers while keeping users informed
• Process account setup password resets and access requests in line with agency policies and security standards
• Manage security and distribution group membership in line with agency access policies
• Perform post-maintenance testing after managed service provider maintenance windows and report issues
• Open track and follow up on tickets with managed service providers through resolution
• Document requests resolutions and user feedback in the agency’s ticketing system
• Educate users on IT best practices system usage and agency technology guidelines
• Support IT initiatives and projects under supervision such as equipment rollouts and software updates
• Perform occasional break/fix and hardware support including diagnosing repairing or replacing desktops laptops peripherals and mobile devices and coordinating warranty or vendor repairs
• Maintain IT asset inventory including tracking equipment assignment receipt deployment and retirement and keep inventory records accurate and audit-ready
• Maintain strict confidentiality and security when handling sensitive financial and accounting data
• Monitor and perform occasional rotating after-hours work to address incidents support system maintenance and meet deadlines

Additional Details

• Patience empathy and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving with sound judgment on when to elevate Candidates must be able to pass a background and credit check prior to start Commitment to integrity confidentiality and attention to detail in a government and financial services setting
• Ability to prioritize stay organized and remain calm under pressure Ability to build professional relationships and manage user expectations in a formal fast-paced environment Strong customer service skill with the ability to explain technical concepts in simple terms

Interview Process

• Virtual meet and greet
• Onsite interview
• Work sample (scenario-based exercise)
• Final onsite interview with senior leadership
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

About Rose

• Founded in 1993
• Office Locations Across the U.S.
• 150+ Clients: Corporations and Government Agencies
• Employee Oriented Company
• Challenging Assignments Across the U.S.
• Continuous Professional Development

EMPLOYEE COMMENTS

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