Onsite IT Support Technician - Finance

VIVA USA Inc; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

VIVA USA Inc. is seeking an Entry-level IT Operations Specialist (Client Technologies Technician) to provide frontline IT support in a formal financial environment in Columbia, SC.

This role requires physically on-site presence five days a week and involves assisting staff with desktops, laptops, and software, while coordinating with MSPs for complex issues. The ideal candidate has 2+ years in help desk and a solid understanding of Windows and Microsoft 365, with a strong emphasis on customer

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related technical field or equivalent work experience.
• 2+ years of help desk or IT support experience required.
• Proficiency with Windows OS, Microsoft 365, and standard IT support practices.

Responsibilities

• Serve as the first point of contact for staff seeking IT assistance via phone, email, or in person.
• Deliver high-touch, first-response resolution focused support.
• Troubleshoot routine issues on desktops, laptops, mobile devices, printers, and standard software.
• Escalate complex problems to senior staff or MSPs and keep users informed.
• Process account setup, password resets, and access requests per policies.
• Document requests, resolutions, and feedback in the ticketing system.
• Educate users on IT best practices and system usage.
• Support IT initiatives and hardware/software rollouts under supervision.

Skills

Help desk

Windows OS

Microsoft 365

Customer service

Education

Bachelor's degree in IT/CS or related field

Equivalent work experience

Tools

Ticketing system

Active Directory / Entra ID / Intune

Managed service providers (MSP)

Job description

VIVA USA Inc. is seeking an Entry-level IT Operations Specialist (Client Technologies Technician) to provide frontline IT support in a formal financial environment in Columbia, SC.

This role requires physically on-site presence five days a week and involves assisting staff with desktops, laptops, and software, while coordinating with MSPs for complex issues. The ideal candidate has 2+ years in help desk and a solid understanding of Windows and Microsoft 365, with a strong emphasis on customer