Onsite IT Support Technician — Entry Level

Sunrise Systems; Edison (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Sunrise Systems is seeking an entry‑level IT Support Technician to join our team onsite in Brownsville, WI. The role starts with hands‑on hardware onboarding and evolves into user support, troubleshooting, and service desk responsibilities.

You will image, configure, and deploy devices, provide remote and occasional in‑person support, and grow into phone‑based help desk tasks with time.

Qualifications

• Basic understanding of IT concepts and computer hardware.
• Ability to navigate a computer system and identify core components.
• Strong problem‑solving skills and willingness to learn.
• Good communication and customer service skills.

Responsibilities

• Image, configure, and deploy devices; troubleshoot installation or setup issues.
• Perform hardware onboarding and setup for end‑user equipment.
• Provide technical support via phone, remote tools, and occasional in‑person assistance.
• Troubleshoot Office 365 applications, MFA, and printer/connectivity issues.
• Respond to and resolve tickets; expand to phone‑based help desk over time.

Skills

IT fundamentals

Hardware basics

Problem solving

Customer service

Tools

Office 365

Active Directory

Job description

Sunrise Systems is seeking an entry‑level IT Support Technician to join our team onsite in Brownsville, WI. The role starts with hands‑on hardware onboarding and evolves into user support, troubleshooting, and service desk responsibilities.

You will image, configure, and deploy devices, provide remote and occasional in‑person support, and grow into phone‑based help desk tasks with time.