Junior-Mid Level (3 years+ ) Service Desk Analyst

TeamSoft, Inc.; Brownsville (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

TeamSoft, Inc. is seeking a Junior-Mid Level Service Desk Analyst in Brownsville, WI. This contract-to-hire role supports in-person, phone, and remote assistance for Windows and Apple environments, AD, and M365, handling tickets and user issues across devices.

You will troubleshoot hardware, software, and connectivity, manage mobile devices and MDM, and ensure high customer satisfaction while coordinating with IT teams for escalations and resolutions.

Qualifications

• Associate's degree, 1–4 years of relevant experience, or equivalent combination of education and experience.
• Competent with Windows Operating Systems and Apple technologies.
• Experience with Active Directory.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Ability to explain technical issues and solutions to non-technical users in a professional manner.

Responsibilities

• Provide technical assistance and support in person, by phone, and remotely for computer hardware, software, systems, and user-access issues.
• Troubleshoot Windows, Apple, Microsoft 365, hardware, and connectivity issues.
• Support Active Directory, including user accounts, password resets, account unlocks, and access issues.
• Support PCs, laptops, printers, peripherals, smartphones, and tablets.
• Manage and support mobile devices, including activation, user/account changes, deployment, upgrades, applications, and MDM.
• Document and track incidents and service requests through the IT ticketing system.
• Follow up with users to ensure issues are resolved and provide a positive customer experience.
• Escalate more complex issues to appropriate IT teams while maintaining communication and ownership of the issue.

Skills

Windows OS

Apple macOS

Active Directory

Troubleshooting

Customer service

Education

Associate's degree or equivalent

Tools

IT ticketing systems

Microsoft 365

MDM

Job description

Junior-Mid Level (3 years+ ) Service Desk Analyst
Information Technology (IT) Brownsville , Wisconsin Contract to Hire Sep 29, 2026

Service Desk Analyst

Location: Brownsville or Fond du Lac, WI
Employment Type: Contract / Contract-to-Hire

Key Technologies

• Windows Operating Systems
• Apple/macOS technologies
• Active Directory
• Microsoft 365 / Office 365
• PC, laptop, printer and peripheral support
• Mobile devices and cellular technologies
• Mobile Device Management (MDM)
• IT Service Desk / Ticketing systems

Responsibilities

• Provide technical assistance and supportin person, by phone, and remotelyfor computer hardware, software, systems, and user-access issues.
• Troubleshoot Windows, Apple, Microsoft 365, hardware, and connectivity issues.
• SupportActive Directory, including user accounts, password resets, account unlocks, and access issues.
• Support PCs, laptops, printers, peripherals, smartphones, and tablets.
• Manage and support mobile devices, including activation, user/account changes, deployment, upgrades, applications, and MDM.
• Document and track incidents and service requests through the IT ticketing system.
• Follow up with users to ensure issues are resolved and provide a positive customer experience.
• Escalate more complex issues to appropriate IT teams while maintaining communication and ownership of the issue.

Qualifications

• Associate's degree, 1–4 years of relevant experience, or equivalent combination of education and experience.
• Competent withWindows Operating Systems and Apple technologies.
• Experience withActive Directory.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Ability to explain technical issues and solutions to non-technical users in a professional manner.

TeamSoft?is an?Equal?Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.