IT Support Technician - Frontline Helpdesk & Onboarding

Expert Institute; Milwaukee (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Expert Institute in Milwaukee, WI seeks a highly organized Level 1 IT Support Technician to be the face of IT for our growing team. You will own the daily helpdesk queue, hardware deployment, and onboarding, ensuring new hires have the tools they need from day one.

You'll work with the IT Manager to document processes, improve systems, and support Windows and Mac users across the office, including in-person walk-ups at the Milwaukee office.

Qualifications

• 1–3 years of IT Helpdesk/Desktop Support or similar role.
• Hands‑on experience with Windows and Macs preferred.
• Experience with Atera ticketing system and endpoint management tools (Jamf, Action1) is a plus.
• Excellent interpersonal skills with the ability to explain technical concepts clearly.

Responsibilities

• Frontline Helpdesk Support: handle 95% of daily IT requests via chat, ticketing, email, and in-person at Milwaukee office.
• Hardware Provisioning & Setup: deploy Windows ThinkPads and Apple devices; ensure workstations and peripherals are ready before start dates.
• Asset Management & Recovery: maintain real-time IT asset inventory and manage equipment return on employee departure.
• Onboarding Orientations: lead IT portion of new-hire orientations and provide basic hardware guidance.
• Process Documentation: help write and update internal IT SOPs and guides.

Skills

Customer-first mindset

Strong communication

Organizational skills

Problem solving

Tools

Atera

Jamf

Action1

Windows

macOS

Job description

Expert Institute in Milwaukee, WI seeks a highly organized Level 1 IT Support Technician to be the face of IT for our growing team. You will own the daily helpdesk queue, hardware deployment, and onboarding, ensuring new hires have the tools they need from day one.

You'll work with the IT Manager to document processes, improve systems, and support Windows and Mac users across the office, including in-person walk-ups at the Milwaukee office.