Service Desk

Sunrise Systems; Brownsville (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Sunrise Systems is seeking an entry-level IT Support Technician to join our team in Brownsville, WI. This role starts with hands-on hardware onboarding and grows into user support, troubleshooting, and service desk responsibilities.

You will assist with device imaging and deployment, remote support, and basic Office 365 issues while learning internal systems. Onsite work five days a week with potential for future growth.

Qualifications

• Basic understanding of IT concepts and computer hardware.
• Strong problem-solving skills and willingness to learn.
• Good communication and customer service skills.

Responsibilities

• Set up and image end-user devices (computers, peripherals).
• Deploy devices and troubleshoot installation issues.
• Process returned hardware and reimage systems.

Skills

IT concepts

Problem solving

Communication

Customer service

Willingness to learn

Tools

Active Directory

Job description

Title: Service Desk

Location: 5 days a week onsite Brownsville, WI

Duration: 6 month contract to hire

Overview

We are seeking an entry-level IT Support Technician to join our team. This role is ideal for someone with foundational IT knowledge and a strong willingness to learn. The position starts with hands‑on hardware support and evolves into user support, troubleshooting, and service desk responsibilities.

Key Responsibilities

• Perform hardware onboarding and setup for end‑user equipment (computers, peripherals, etc.)
• Image, configure, and deploy devices; troubleshoot installation or setup issues
• Process returned hardware, reimage systems, and prepare devices for reissue
• Provide technical support via phone, remote tools, and occasional in‑person assistance
• Troubleshoot common IT issues including:
• Office 365 applications
• Password resets and MFA (multi‑factor authentication)
• Mobile device support (iOS, Android)
• Printer and connectivity issues
• Support users remotely where possible; elevate to in‑person support as needed
• Respond to and resolve tickets, including:
• Printer troubleshooting across buildings
• Hardware connectivity issues (e.g., docking stations)
• End‑user application and access problems
• Gradually transition into phone‑based help desk support after initial onboarding period

Qualifications

Required:

• Basic understanding of IT concepts and computer hardware
• Ability to navigate a computer system and identify core components
• Strong problem‑solving skills and willingness to learn
• Good communication and customer service skills

Preferred:

• Exposure to Microsoft Office 365 and troubleshooting common applications
• Familiarity with Active Directory (training will be provided)
• Hands‑on or self‑taught IT experience (home lab, certifications, coursework, etc.)

Experience Level

• Open to entry‑level candidates with foundational IT knowledge
• Ideal for individuals who have explored IT independently or through school/training
• Not suited for candidates with zero exposure to IT concepts

Training & Growth

• Hands‑on training provided for Active Directory and internal systems
• Initial focus on hardware onboarding and setup
• Opportunity to advance into phone‑based and remote IT support
• Exposure to a variety of systems, tools, and troubleshooting scenarios.

Contact:

Jaya Balaji: [e-mail] | [phone] | URL: www.sunrisesys.com