Onsite IT Support Technician – Enterprise Tech

Scgov; United States; On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Short-Term/Long-Term Disability

Flexible Spending Accounts

FRS retirement and more

Job summary

Sarasota County's Enterprise Information Technology (EIT) team seeks an onsite technical support professional to assist County facilities with hardware, software, and connectivity issues. You will deploy and refresh computers, fulfill service requests, and contribute to EIT projects while maintaining documentation.

Ideal candidates will have anassociate or bachelor’s degree with related experience or four years of applicable work experience; a Florida driver’s license is required within 30 days

Qualifications

• Two (2) year degree -AND- Two (2) years of work experience as a desktop support technician or related role
• Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management or other relevant field with some related experience
• Four (4) years of related work experience may substitute for the formal education requirement at the discretion of management
• Valid Florida driver's license within 30 days of hire

Responsibilities

• Troubleshoot and resolve Tier 2 hardware, software, connectivity, and technology service requests
• Provide onsite technical support across County facilities while operating an assigned County vehicle
• Prepare, configure, deploy, replace, and support computers and peripherals as part of refresh and deployment programs
• Collaborate with EIT teams and escalate complex or high-priority issues as needed
• Create, maintain, and update technical documentation, knowledge articles, and support procedure
• Participate in EIT projects and technology implementations, including testing, deployment, documentation, and training
• Provide onsite technical support for priority incidents, operational needs, and other EIT activities
• Participate in the 24/7/365 on-call rotation
• Maintain and expand technical knowledge through training, research, and self-directed learning
• Operate and maintain an assigned County vehicle

Skills

Desktop troubleshooting

On-site support

Hardware knowledge

Education

Associate degree in Computer Science or related field

Bachelor's degree in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management or other relevant field

4 years of related work experience may substitute for the formal education requirement

Tools

Dell hardware

Microsoft 365 Certified

CompTIA A+ Certified

Job description

Sarasota County's Enterprise Information Technology (EIT) team seeks an onsite technical support professional to assist County facilities with hardware, software, and connectivity issues. You will deploy and refresh computers, fulfill service requests, and contribute to EIT projects while maintaining documentation.

Ideal candidates will have anassociate or bachelor’s degree with related experience or four years of applicable work experience; a Florida driver’s license is required within 30 days