Desktop Support Technician - R21077

Gulfshoresal; Sarasota (FL); On-site; USD 63,000 - 70,000; Full time

Job summary

Sarasota County is seeking an on-site Desktop Support Specialist to resolve Tier 2 hardware, software, and connectivity issues across County facilities. You will deploy and refresh computers, assist EIT projects, and maintain documentation.

The role requires a 2-year degree with 2 years of related experience or a Bachelor’s in a related field with some experience. A Florida driver’s license is required, and you will join a 40-hour workweek with on-call rotation.

Qualifications

• Two-year degree combined with two years of desktop support experience or related role.
• Bachelor’s degree in CS/IS or related field with some relevant experience.
• Up to four years of related work experience may substitute for formal education.
• Valid Florida driver's license within 30 days of hire.

Responsibilities

• Troubleshoot and resolve Tier 2 hardware, software, connectivity, and technology service requests.
• Provide onsite technical support across County facilities while operating an assigned County vehicle.
• Prepare, configure, deploy, replace, and support computers and peripherals for refresh/deploy programs.
• Collaborate with EIT teams and escalate complex/high-priority issues as needed.
• Create and update technical documentation, knowledge articles, and procedures.
• Participate in EIT projects, testing, deployment, and training.
• Provide onsite support for priority incidents and operational needs.
• Participate in 24/7/365 on-call rotation.
• Maintain and expand technical knowledge through training and self-learning.
• Operate and maintain an assigned County vehicle.

Skills

Microsoft 365 Certified

Modern Desktop Administrator

CompTIA A+ Certified

Dell hardware

Education

Two-year degree

Bachelor’s degree in related field

Four years experience substitute for education

Tools

Dell peripherals

Job description

Start Here. Grow Here. Stay Here.

Be the person County employees rely on to keep technology running.

Join Sarasota County’s Enterprise Information Technology (EIT) team as an onsite technical support professional, providing hands-on technology support across County facilities. You’ll troubleshoot hardware, software, connectivity, and other technology issues, deploy and refresh computers and peripherals, fulfill service requests, and support EIT projects and initiatives.

About the Position

In this role, you will...

• Troubleshoot and resolve Tier 2 hardware, software, connectivity, and technology service requests
• Provide onsite technical support across County facilities while operating an assigned County vehicle
• Prepare, configure, deploy, replace, and support computers and peripherals as part of technology refresh and deployment programs
• Collaborate with EIT teams and escalated complex or high-priority issues as needed
• Create, maintain, and update technical documentation, knowledge articles, and support procedure
• Participate in EIT projects and technology implementations, including testing, deployment, documentation, and training
• Provide onsite technical support for priority incidents, operational needs, and other EIT activities
• Participate in the 24/7/365 on-call rotation
• Maintain and expand technical knowledge through training, research, and self-directed learning
• Operate and maintain an assigned County vehicle

About the Schedule

Work Hours:

• Full-time, 40 hours per week.
• Typical Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m.
• Involved in on-call technical support rotation with other Desktop Support staff
• As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency

About You

To be considered for this role, you must have the following:

• Two (2) year degree -AND- Two (2) years of work experience as a desktop support technician or related role
• -OR- Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management or other relevant field with some related experience
• -OR- Four (4) years of related work experience may substitute for the formal education requirement at the discretion of management
• Valid Florida driver's license within 30 days of hire

The ideal candidate has the following knowledge, skills, and/or abilities:

Please note that these are not requirements but bonuses for your consideration.

• Microsoft 365 Certified
• Modern Desktop Administrator Associate or equivalent CompTIA A+ Certified
• Experience with Dell computers, monitors and peripherals (hardware & software)

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for a period of five years.

CJIS Clearance: The successful candidate will be subject to an extensive background check(s) as a part of the hiring process.

Physical Demands: Employees in this role must frequently lift and/or move up to 50 lbs. Employees can use handling devices (dolly, cart, etc.) or work with another team member to lift and/or move excessive poundage of 50-plus pounds.

About Everything Else

Starting Pay Range: $31.16/hour