Desktop Support Technician

Scgov; United States; On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Short-Term/Long-Term Disability

Flexible Spending Accounts

FRS retirement and more

Job summary

Sarasota County's Enterprise Information Technology (EIT) team seeks an onsite technical support professional to assist County facilities with hardware, software, and connectivity issues. You will deploy and refresh computers, fulfill service requests, and contribute to EIT projects while maintaining documentation.

Ideal candidates will have anassociate or bachelor’s degree with related experience or four years of applicable work experience; a Florida driver’s license is required within 30 days

Qualifications

• Two (2) year degree -AND- Two (2) years of work experience as a desktop support technician or related role
• Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management or other relevant field with some related experience
• Four (4) years of related work experience may substitute for the formal education requirement at the discretion of management
• Valid Florida driver's license within 30 days of hire

Responsibilities

• Troubleshoot and resolve Tier 2 hardware, software, connectivity, and technology service requests
• Provide onsite technical support across County facilities while operating an assigned County vehicle
• Prepare, configure, deploy, replace, and support computers and peripherals as part of refresh and deployment programs
• Collaborate with EIT teams and escalate complex or high-priority issues as needed
• Create, maintain, and update technical documentation, knowledge articles, and support procedure
• Participate in EIT projects and technology implementations, including testing, deployment, documentation, and training
• Provide onsite technical support for priority incidents, operational needs, and other EIT activities
• Participate in the 24/7/365 on-call rotation
• Maintain and expand technical knowledge through training, research, and self-directed learning
• Operate and maintain an assigned County vehicle

Skills

Desktop troubleshooting

On-site support

Hardware knowledge

Education

Associate degree in Computer Science or related field

Bachelor's degree in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management or other relevant field

4 years of related work experience may substitute for the formal education requirement

Tools

Dell hardware

Microsoft 365 Certified

CompTIA A+ Certified

Job description

Department: Enterprise Information Technology

Start Here. Grow Here. Stay Here.

Be the person County employees rely on to keep technology running.

Join Sarasota County's Enterprise Information Technology (EIT) team as an onsite technical support professional, providing hands-on technology support across County facilities. You'll troubleshoot hardware, software, connectivity, and other technology issues, deploy and refresh computers and peripherals, fulfill service requests, and support EIT projects and initiatives.

About the Position

• Troubleshoot and resolve Tier 2 hardware, software, connectivity, and technology service requests
• Provide onsite technical support across County facilities while operating an assigned County vehicle
• Prepare, configure, deploy, replace, and support computers and peripherals as part of technology refresh and deployment programs
• Collaborate with EIT teams and escalate complex or high-priority issues as needed
• Create, maintain, and update technical documentation, knowledge articles, and support procedure
• Participate in EIT projects and technology implementations, including testing, deployment, documentation, and training
• Provide onsite technical support for priority incidents, operational needs, and other EIT activities
• Participate in the 24/7/365 on-call rotation
• Maintain and expand technical knowledge through training, research, and self-directed learning
• Operate and maintain an assigned County vehicle

About the Schedule

Work Hours: Full-time, 40 hours per week.

Typical Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m.

Involved in on-call technical support rotation with other Desktop Support staff.

As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

About You

To be considered for this role, you must have the following:

• Two (2) year degree -AND- Two (2) years of work experience as a desktop support technician or related role
• -OR- Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management or other relevant field with some related experience
• -OR- Four (4) years of related work experience may substitute for the formal education requirement at the discretion of management
• Valid Florida driver's license within 30 days of hire

The ideal candidate has the following knowledge, skills, and/or abilities:

Please note that these are not requirements but bonuses for your consideration.

• Microsoft 365 Certified
• Modern Desktop Administrator Associate or equivalent CompTIA A+ Certified
• Experience with Dell computers, monitors and peripherals (hardware & software)

Subject to Passing Substance Screening

This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for a period of five years.

CJIS Clearance

The successful candidate will be subject to an extensive background check(s) as a part of the hiring process.

Physical Demands

Employees in this role must frequently lift and/or move up to 50 lbs. Employees can use handling devices (dolly, cart, etc.) or work with another team member to lift and/or move excessive poundage of 50-plus pounds.

About Everything Else

Starting Pay Range: $31.16/hour

Benefits

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! C hoose one of three great m