Onsite IT Support Technician: Customer‑Focused Tech Bar

City of Lincoln; Bethlehem (Northampton County); On-site; USD 30,000 - 33,000; Full time

Job summary

City of Lincoln is seeking an IT Support Technician to join our onsite Tech Bar team. You will deliver face-to-face technical assistance to end users, ensuring high service quality and quick resolution of issues.

The role emphasizes a strong customer experience and hands-on support across Windows devices and Office 365. You will work onsite, assist with device setup, and collaborate with IT teams to troubleshoot hardware and software problems while maintaining asset records and contributing to a

Qualifications

• Experience providing in-person IT support in a customer-focused environment.
• Excellent communication; able to explain tech clearly to non-technical users.
• Strong knowledge of Windows enterprise environments and Office 365.
• Familiarity with cloud storage (OneDrive/Box) and antivirus management.

Responsibilities

• Provide face-to-face technical support at the Tech Bar and floor-walking.
• Diagnose and resolve hardware, software, and connectivity issues on Windows devices.
• Assist with device setup and deployment for Windows and Mac environments.
• Log and track tickets using ServiceNow (desirable).

Skills

Customer-focused

Excellent communication

Windows enterprise

Asset management

Tools

Active Directory

SCCM/SMS

Group Policy

Remote-control tools

ServiceNow ITSM

Job description

City of Lincoln is seeking an IT Support Technician to join our onsite Tech Bar team. You will deliver face-to-face technical assistance to end users, ensuring high service quality and quick resolution of issues.

The role emphasizes a strong customer experience and hands-on support across Windows devices and Office 365. You will work onsite, assist with device setup, and collaborate with IT teams to troubleshoot hardware and software problems while maintaining asset records and contributing to a