Customer-Facing IT Field Technician (Onsite Support)

Insight Recruitment

Columbus (NE)

On-site

USD 28,000 - 39,000

Full time

20 hours ago

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Job summary

Insight Recruitment in Nebraska is seeking an IT Field Service Technician to support businesses throughout the region. You will travel to customer sites to install, configure, troubleshoot, and support devices, gaining hands-on experience with a variety of technologies and environments.

This role offers opportunities to grow skills by collaborating with IT professionals and servicing mobile devices, printers, and Microsoft 365, while providing excellent customer service and clear service

Qualifications

1–2 years of IT support or field service experience.
Hands-on hardware, software, and business tech troubleshooting.
Familiar with Windows environments, Microsoft 365, printers, mobile devices, and basic networking.
Strong problem-solving and ability to work independently.

Responsibilities

Travel to customer locations to install, configure, troubleshoot, and support devices.
Perform workstation installations, hardware replacements, and upgrades.
Assist with hardware, software, connectivity, and IT support issues.
Support office moves and equipment relocations.
Troubleshoot Microsoft 365, printers, scanners, mobile devices, and basic networking.
Verify equipment and systems function properly before service visits.
Maintain documentation and communicate updates to customers and internal team members.
Collaborate with IT professionals to resolve issues and escalate complex problems when needed.
Provide remote support when not at customer sites.