IT Support Desk Technician — Keep Teams Connected

Cornhusker-Bank; Lincoln (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

Cornhusker Bank in Lincoln, NE is seeking a Support Desk Technician to deliver frontline IT assistance across hardware, software, and business applications. You will configure, troubleshoot, and maintain systems, while providing clear communication on incident status and outages.

The role requires an associate degree in IT or equivalent, strong problem-solving, and a customer-service mindset to support a fast-paced team and collaborate with Technology and external vendors.

Qualifications

• Associate's degree in IT or equivalent experience.
• Experience supporting hardware, software, OS, and business apps.
• Strong troubleshooting and problem-solving skills.
• Understanding of LAN/WAN networking.
• Proficiency with MS Office and business apps.
• Experience with Active Directory preferred.
• Strong detail-orientation and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication.

Responsibilities

• Respond to and resolve IT help desk requests in a timely and professional manner.
• Provide technical support for hardware, software, operating systems, and business applications.
• Administer user accounts, permissions, and access across multiple systems and platforms.
• Deploy, configure, troubleshoot, and maintain computer hardware and peripheral equipment.
• Assist with network connectivity support, including LAN and WAN troubleshooting.
• Configure and maintain system settings and application environments.
• Monitor system alerts, incidents, and notifications and take appropriate action.
• Install, update, and administer software applications.
• Identify and remediate workstation and server vulnerabilities.
• Complete daily security and critical control reviews.
• Maintain accurate technical documentation, procedures, and knowledge resources.
• Communicate clearly with associates regarding support requests, incident status, and planned outages.
• Partner with the Technology Team and external vendors to resolve technical issues efficiently.
• Deliver Gold Star customer service in every interaction.

Skills

IT degree

Hardware/Software support

Troubleshooting

Networking basics

MS Office

AD experience

Attention to detail

Multitasking

Communication

Customer service

Teamwork

Education

Associate's degree in IT

Job description

Cornhusker Bank in Lincoln, NE is seeking a Support Desk Technician to deliver frontline IT assistance across hardware, software, and business applications. You will configure, troubleshoot, and maintain systems, while providing clear communication on incident status and outages.

The role requires an associate degree in IT or equivalent, strong problem-solving, and a customer-service mindset to support a fast-paced team and collaborate with Technology and external vendors.