On-Site IT Support Specialist

Lincoln Electric; Chattanooga (TN); On-site; USD 82,000 - 102,000; Full time

Job summary

Lincoln Electric Company in Chattanooga, TN is seeking an IT On-Site Support Analyst I to independently manage technical support activities, incidents, service requests, and assigned projects within the designated support zone. You will diagnose and resolve a broad range of hardware, software, network, Microsoft 365, and end-user technology issues while providing guidance and training to users.

This onsite role partners with infrastructure, network, system administration, and cybersecurity teams

Qualifications

• Bachelor's degree in computer science, information technology, or a related field; 3+ years experience in internal desktop and end-user support.
• Strong working knowledge of Microsoft Active Directory, Microsoft 365 technologies including Teams, OneDrive, Enterprise Applications, and Intune, Windows operating systems, and endpoint administration.
• Demonstrated experience diagnosing and resolving moderately complex hardware, software, endpoint, network, and conference-room technology issues.

Responsibilities

• Provide advanced technical support to end users by diagnosing and resolving hardware, software, endpoint, Microsoft 365, conference-room technology, and peripheral issues.
• Independently perform root-cause analysis for recurring or non-routine technical issues and document outcomes.
• Install, configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, conference-room equipment, OS, software applications, and peripherals.
• Administer user accounts, permissions, device access, and account provisioning in line with security standards.
• Diagnose and resolve LAN, WAN, Wi-Fi, VPN, network connectivity issues; coordinate with network teams when needed.

Skills

Active Directory

Microsoft 365 (Teams, OneDrive, Intune

Windows OS

iOS device management

Endpoint security and deployment

Network troubleshooting (LAN/WAN/Wi-Fi

Customer-focused end-user support

Root-cause analysis

Education

Bachelor's degree in computer science, information technology, or related field

Tools

Ivanti ITSM

VPN

LAN/WAN networking tools

Mobile device management

Job description

Lincoln Electric Company in Chattanooga, TN is seeking an IT On-Site Support Analyst I to independently manage technical support activities, incidents, service requests, and assigned projects within the designated support zone. You will diagnose and resolve a broad range of hardware, software, network, Microsoft 365, and end-user technology issues while providing guidance and training to users.

This onsite role partners with infrastructure, network, system administration, and cybersecurity teams