Onsite IT Support Technician — Customer‑Focused Solutions

Cognizant; Washington (District of Columbia); On-site; USD 63,000 - 74,000; Full time

Job summary

Cognizant is seeking an IT Support Technician for an onsite, full-time position in Washington, DC. The role requires strong end-user support and multi-channel engagement to resolve technical issues efficiently.

Responsibilities include walk-in and remote support, troubleshooting, ticketing, asset management, and video conferencing support. Applicants must be authorized to work in the US; no visa sponsorship is offered.

Qualifications

• 5–7 years of IT technical support experience focused on end-user support.
• Experience as a help desk or IT support technician.
• Strong troubleshooting for computer systems, mobiles, MDM, iOS/Android, Mac, Windows, Linux.
• Fluent English, strong communication and task management.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance in person, by phone, chat, and email.
• Provide high level of customer service and resolve issues promptly.
• Perform remote troubleshooting and guide users through problem-solving steps.
• Log events and resolutions in internal ticketing systems.
• Escalate unresolved issues to the next level as needed.
• Assist with daily administration, asset distribution, shipping/receiving, and inventory.
• Provide Level 1 video conferencing support and basic network troubleshooting.
• Act as local escalation point for Level 1/2 technicians and cross-functional partners.

Skills

End-user support

Help desk

MDM

Troubleshooting

Tools

Ticketing systems

Job description

Cognizant is seeking an IT Support Technician for an onsite, full-time position in Washington, DC. The role requires strong end-user support and multi-channel engagement to resolve technical issues efficiently.

Responsibilities include walk-in and remote support, troubleshooting, ticketing, asset management, and video conferencing support. Applicants must be authorized to work in the US; no visa sponsorship is offered.