Onsite IT Service Technician – Federal Support

Govcio LLC; Washington (District of Columbia); On-site; USD 48,000 - 58,000; Full time

Job summary

GovCIO is seeking an IT Service Technician to provide on-site support in Washington, DC for a federal customer. Role requires obtaining A+, ITIL Foundation, HDI, and one of Security+, Network+, or Server+ within six months; GovCIO will reimburse certification costs.

Travel may be required for site coverage. Responsibilities include on-call problem resolution via ServiceNow, hardware maintenance, OS patching via SCCM, VPN/Citrix access support, asset handling and on-site support for

Qualifications

• High School diploma or equivalent; 0–3 years IT helpdesk experience.
• US Citizenship required.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide on-call support by identifying, researching and resolving technical problems via ServiceNow tickets.
• Interact with network services, software systems engineering, and applications development to restore service and identify root causes.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and hardware changes.
• Install OS patches and upgrades via SCCM Software Center.
• Provide remote support for telework/home users; ensure VPN/Citrix access.
• Manage user relocation requests and ensure devices are encrypted.
• Provide on-site support for enterprise groups including network/security operation centers.
• Troubleshoot video conferencing and A/V; assist in setup of presentation devices.
• Support pre/post application releases; report end-user support trends.
• Assist tier 1 Service Desk with user calls.
• Other duties as assigned.

Skills

USCitizen

Technical proficiency

Problem-solving

Analytical abilities

Apple Macintosh troubleshooting

Education

High School diploma

Tools

SCCM

ServiceNow

VPN

Citrix

Job description

GovCIO is seeking an IT Service Technician to provide on-site support in Washington, DC for a federal customer. Role requires obtaining A+, ITIL Foundation, HDI, and one of Security+, Network+, or Server+ within six months; GovCIO will reimburse certification costs.

Travel may be required for site coverage. Responsibilities include on-call problem resolution via ServiceNow, hardware maintenance, OS patching via SCCM, VPN/Citrix access support, asset handling and on-site support for