Client-Focused IT Support Specialist

designDATA; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employee-first culture

FED Health Benefits (FEHB)

Dental with child orthodontic coverage

Vision, life, disability insurance

Voluntary benefits

401(k) with match

11 paid holidays

Paid time off & parental leave

Referral bonus

TicketsAtWork discounts

Job summary

designDATA, an IT managed services provider serving the Washington, DC area, seeks an End User Support Technician who thrives in a collaborative, growth‑minded culture. You will diagnose and fix hardware and software issues, provide onsite client support, and help keep systems productive and secure.

You will document solutions, manage tickets, and coach junior staff on incident resolution. The role rewards clear communication, customer service excellence, and hands‑on troubleshooting to empower

Responsibilities

• Troubleshoots and resolves workstation, server, and communications software/hardware issues, including more advanced topics.
• Provides onsite support for clients.
• Collaborates with other End User Support Technicians, Technical Account Managers and Client Technology Manager when escalating and resolving complex issues.
• Creates clear, concise documentation in instructional knowledge-based articles.
• Opens, updates, tracks, and closes tickets in the ticket management system.
• Provides active troubleshooting and resolution guidance to Tier 1 and 2 technicians.
• Coaches and trains Tier 1 and 2 technicians on technical topics and issue resolution management.

Job description

designDATA, an IT managed services provider serving the Washington, DC area, seeks an End User Support Technician who thrives in a collaborative, growth‑minded culture. You will diagnose and fix hardware and software issues, provide onsite client support, and help keep systems productive and secure.

You will document solutions, manage tickets, and coach junior staff on incident resolution. The role rewards clear communication, customer service excellence, and hands‑on troubleshooting to empower