Onsite IT Support Technician — Career Growth & Perks

T E C Industrial Inc; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Paid Time Off

Employee discount

Job summary

Lids Sports Group, headquartered in Indianapolis, IN, seeks an IT Support Technician to provide technical assistance to corporate computer users and resolve issues across in-person, phone, and electronic channels.

Responsibilities include evaluating hardware, partnering with vendors, and maintaining IT systems to ensure high customer satisfaction. The role offers standard business hours and onsite office work with growth opportunities.

Qualifications

• Associate’s degree (Bachelor’s preferred) in a computer-related curriculum preferred, plus a minimum of 3 years’ experience supporting and maintaining computer hardware and desktop software.
• Strong problem solving and communication skills.
• Knowledge of Windows operating systems, Microsoft Office Suite, and IT systems (Track IT).

Responsibilities

• Provide technical assistance to corporate computer users.
• Answer questions or resolve computer problems in person, via telephone, or electronically.
• Stay informed on new product lines and evaluate new hardware to recommend standards for corporate and store environments.
• Work with service vendors (warranty and non-warranty) and equipment secondary market/decommission vendors to establish best pricing and services.

Skills

Problem solving

Communication

Computer hardware

Peripherals

Audio/visual

Windows OS

Microsoft Office

IT systems (Track IT)

Education

Associate’s degree in computer-related field

Bachelor’s degree preferred

Tools

ITSM tool

Track IT

Job description

Lids Sports Group, headquartered in Indianapolis, IN, seeks an IT Support Technician to provide technical assistance to corporate computer users and resolve issues across in-person, phone, and electronic channels.

Responsibilities include evaluating hardware, partnering with vendors, and maintaining IT systems to ensure high customer satisfaction. The role offers standard business hours and onsite office work with growth opportunities.