Telecommunications Support Specialist — Hybrid

T E C Industrial Inc; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Disability insurance

Paid time off

Employee discount

Education reimbursement

Early wage access

Career development

Job summary

Lids Sports Group is seeking a Telecommunications Analyst to support stores and corporate teams with telecom-related requests in a fast-paced retail environment. You will troubleshoot, document, and resolve issues, while maintaining clear communication with users and leadership.

The role requires 2+ years of help desk experience, strong networking knowledge, and flexibility for evening/weekend shifts. Hybrid schedule and on-site collaboration in Indianapolis are part of the package.

Qualifications

• Provide support for retail stores and corporate/field employees for telecommunications-related requests.
• Investigate, troubleshoot, and resolve (in real-time) issues brought to you.
• Understand the processes and procedures used to provide support in the retail environment.
• Provide prompt, thorough, and courteous solutions to the issues escalated to you.
• Document, update, and resolve issues in the ticketing system.
• Communicate technical solutions to a non-technical workforce.
• Complete and close the tickets under your assignment in a timely manner.
• Keep documentation up to date.
• Provide regular status updates to leadership when requested.
• Evening and weekend availability.
• Hybrid Schedule
• May be asked to assist with telecommunications work to help with projects, store opening/closure/remodel, and communication.

Responsibilities

• Provide support for retail stores and corporate/field employees for telecommunications-related requests.
• Investigate, troubleshoot, and resolve (in real-time) issues brought to you.
• Understand the processes and procedures used to provide support in the retail environment.
• Provide prompt, thorough, and courteous solutions to the issues escalated to you.
• Document, update, and resolve issues in the ticketing system.
• Communicate technical solutions to a non-technical workforce.
• Complete and close the tickets under your assignment in a timely manner.
• Keep documentation up to date.
• Provide regular status updates to leadership when requested.
• Evening and weekend availability.
• Hybrid Schedule
• May be asked to assist with telecommunications work to help with projects, store opening/closure/remodel, and communication.

Skills

Help desk support

Communication skills

Problem solving

Networking knowledge

Mobile devices

Education

IT-related degree or 3+ years experience

Job description

Lids Sports Group is seeking a Telecommunications Analyst to support stores and corporate teams with telecom-related requests in a fast-paced retail environment. You will troubleshoot, document, and resolve issues, while maintaining clear communication with users and leadership.

The role requires 2+ years of help desk experience, strong networking knowledge, and flexibility for evening/weekend shifts. Hybrid schedule and on-site collaboration in Indianapolis are part of the package.