Tier 1 IT Support Specialist

Adastra; Brownsburg (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Adastra in the Indianapolis area is seeking an IT Help Desk professional to be the first point of contact for end users, providing hands-on support across hardware, software, and network issues.

You will collaborate with the IT team, support Microsoft 365, Active Directory, and basic networking, assist with onboarding and workstation setup, and help keep incidents resolved in a fast-paced, multi-location environment.

Qualifications

• 1–3 years of IT Help Desk or Tier 1 support experience.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows environments, Microsoft 365, Active Directory, and basic networking.
• Strong communication and customer service skills.
• Ability to prioritize multiple issues in a fast-paced environment.
• Self-motivated, dependable, and detail-oriented.

Responsibilities

• Provide first-level technical support for hardware, software, network, and application issues
• Troubleshoot desktops, laptops, printers, mobile devices, and basic network connectivity
• Create, update, and manage user accounts, passwords, permissions, and access
• Support Microsoft 365, email, Teams, and other business applications
• Log, track, prioritize, and resolve help desk tickets in a timely manner
• Assist with new-hire onboarding, workstation setup, and equipment deployment

Skills

IT Help Desk experience (1–3 years)

Strong troubleshooting

Customer service

Communication skills

Ability to prioritize multiple issues

Self-motivated

Tools

Windows environments

Microsoft 365

Active Directory

Basic networking

Networking basics

Job description

Location: Onsite in the Indianapolis area

Employment Type: Full Time | Direct Hire

Start Date: ASAP

Why You'll Love This Opportunity

Join a well-established distributor of commercial supplies and equipment serving industries including education, healthcare, government, hospitality, and property management. This role is the first point of contact for IT issues across the organization, providing hands‑on technical support while working closely with the broader IT team.

What You'll Be Doing

• Provide first-level technical support for hardware, software, network, and application issues
• Troubleshoot desktops, laptops, printers, mobile devices, and basic network connectivity
• Create, update, and manage user accounts, passwords, permissions, and access
• Support Microsoft 365, email, Teams, and other business applications
• Log, track, prioritize, and resolve help desk tickets in a timely manner
• Assist with new-hire onboarding, workstation setup, and equipment deployment

What We're Looking For

• 1–3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role
• Strong troubleshooting and problem-solving skills
• Experience with Windows environments, Microsoft 365, Active Directory, and basic networking
• Strong communication and customer service skills
• Ability to prioritize multiple issues and work effectively in a fast-paced environment
• Self‑motivated, dependable, and detail‑oriented

Why You’ll Want This Role

This is an opportunity to build a strong foundation in IT support while working directly with end users and gaining hands‑on exposure across a variety of technical issues. You'll be part of a collaborative IT team, with room to grow your troubleshooting skills in a fast-paced, multi‑location environment.