IT Support Pro II — On-Site & Remote Helpdesk

Lippert; Mishawaka (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid vacation

Career development

Job summary

Lippert is seeking an IT Business Support Specialist in Mishawaka, IN. The role provides on-site and remote IT support, handling desktop hardware, OS, and office applications while delivering courteous assistance to staff.

Responsibilities include logging tickets, resolving incidents, and coordinating with internal teams. A high school diploma and 2-4 years in support are required; a driver’s license is also needed.

Qualifications

• High school diploma or equivalent.
• 2-4 years of experience in customer service or technical support.
• Driver’s license needed.

Responsibilities

• Provide level 1 and 2 IT support to staff.
• Log and track service desk tickets.
• Learn and support organization applications and hardware.
• Maintain and troubleshoot desktops, OS, software, and office systems.
• Serve as on-site and remote hands for IT departments.
• Escalate issues to higher tiers when needed.

Skills

Customer service

Technical support

Communication

Education

High school diploma or equivalent

Tools

Remote helpdesk tools

Job description

Lippert is seeking an IT Business Support Specialist in Mishawaka, IN. The role provides on-site and remote IT support, handling desktop hardware, OS, and office applications while delivering courteous assistance to staff.

Responsibilities include logging tickets, resolving incidents, and coordinating with internal teams. A high school diploma and 2-4 years in support are required; a driver’s license is also needed.