Hybrid Telecommunications Support Specialist

Lids; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with company match

Employer-paid benefits (disability, AD

Paid Time Off

Employee discount

Education reimbursement

Early Wage Access

Bonus eligibility

Job summary

Lids Sports Group, headquartered in Indianapolis, seeks a Telecommunications Analyst to support telecom equipment, projects, and service provider relationships across stores and corporate teams. You'll analyze, document, test, and troubleshoot while collaborating with engineers and leadership to restore service and resolve core issues.

The role requires 2+ years in Help Desk, strong communication, and solid networking knowledge.

Qualifications

• Minimum 2 years' experience providing Help Desk support to medium-sized companies.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• In-depth knowledge of computer systems, networking, and mobile devices.

Responsibilities

• Provide support for retail stores and corporate/field employees for telecommunications-related requests.
• Investigate, troubleshoot, and resolve issues in real-time.
• Understand processes to support the retail environment.
• Provide prompt, thorough, and courteous solutions to escalated issues.
• Document, update, and resolve issues in the ticketing system.
• Communicate technical solutions to a non-technical workforce.
• Complete and close tickets in a timely manner.
• Keep documentation up to date.
• Provide regular status updates to leadership.
• Evening and weekend availability.
• Hybrid Schedule.
• May assist with telecom work for projects and store openings/closures.

Skills

Help desk support

Communication

Problem solving

Networking

Mobile devices

Education

IT-related degree

Job description

Lids Sports Group, headquartered in Indianapolis, seeks a Telecommunications Analyst to support telecom equipment, projects, and service provider relationships across stores and corporate teams. You'll analyze, document, test, and troubleshoot while collaborating with engineers and leadership to restore service and resolve core issues.

The role requires 2+ years in Help Desk, strong communication, and solid networking knowledge.