Onsite IT Support Technician – Bilingual Korean

SBT Global; Columbia (NC); On-site; USD 54,000 - 66,000; Full time

Job summary

SBT Global is seeking an IT Support Technician (bilingual in Korean) for onsite, full-time/contract work in Columbia, NC. You will provide Windows PC and OS support, hardware/software maintenance, and basic networking in a manufacturing setting.

The role offers hands-on OS troubleshooting, imaging, device replacement, and trouble-resolution across desktop devices. Opportunity to grow into MES-related responsibilities may exist based on operational needs.

Qualifications

• Hands-on experience supporting Windows-based PCs, operating systems, hardware, software, and general IT troubleshooting in a corporate or manufacturing environment.

Responsibilities

• Provide onsite technical support for desktop computers, laptops, and Windows operating systems.
• Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices.
• Diagnose and resolve operating system errors, application issues, and hardware malfunctions.
• Perform PC setup, system imaging, software installation, and device replacement.
• Support operating system updates, security patches, and routine system maintenance.
• Assist with user account setup, password resets, and basic access-related issues.
• Respond to employee IT support requests and troubleshoot technical issues.
• Provide Tier 1 and basic Tier 2 technical support for hardware, software, and connectivity problems.
• Troubleshoot printers, scanners, monitors, and other workplace IT equipment.
• Document technical issues, troubleshooting steps, and resolutions.

Skills

Windows OS

IT troubleshooting

Hardware repair

Networking basics

Korean language (bilingual)

Tools

Active Directory

Job description

SBT Global is seeking an IT Support Technician (bilingual in Korean) for onsite, full-time/contract work in Columbia, NC. You will provide Windows PC and OS support, hardware/software maintenance, and basic networking in a manufacturing setting.

The role offers hands-on OS troubleshooting, imaging, device replacement, and trouble-resolution across desktop devices. Opportunity to grow into MES-related responsibilities may exist based on operational needs.