Onsite IT Support Engineer — Bilingual (Korean/English)

SK AX USA, Inc.; West Lafayette (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employer-paid medical/dental/vision

401(k) match

PTO & Holidays

Paid lunch

Commuter benefit

Job summary

SK AX USA, Inc. is seeking an IT Support Engineer on-site in West Lafayette, IN. The role requires bilingual Korean/English communication and hands-on support for end-users, devices, and accounts, with collaboration across global IT teams.

The ideal candidate has 1–3 years in IT Help Desk or Desktop Support, solid Windows OS and MS Office skills, and a basic networking understanding. A Bachelor’s degree in IT or related field is preferred, with Cisco/Webex familiarity a plus.

Qualifications

• 1–3 years of experience in IT Help Desk or Desktop Support.
• Proficiency with Windows OS, MS Office, and common business tools.
• Basic knowledge of networking (IP, DNS, DHCP, VPN, etc.).
• Strong communication skills in Korean and English.
• Bachelor’s degree in IT or related field preferred.
• Familiarity with Cisco conferencing systems is a plus.
• Knowledge of IT ticketing systems (e.g., ServiceNow) and scripting tools (PowerShell) is a bonus.

Responsibilities

• Provide first-level technical support for hardware, software, and networking issues.
• Set up and maintain desktops/laptops per corporate security guidelines.
• Troubleshoot Windows OS, Microsoft Office, and enterprise software.
• Assist with Cisco Webex and conference room A/V equipment.
• Handle onboarding/offboarding tasks including device and account setup.
• Maintain IT inventory and support hardware lifecycle.
• Document resolutions and contribute to internal IT knowledge base.
• Collaborate with regional/global IT teams for escalations and service improvements.

Skills

Korean-English bilingual

Windows OS

MS Office

Customer service

Networking basics

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

PowerShell

Cisco Webex

VPN

Job description

SK AX USA, Inc. is seeking an IT Support Engineer on-site in West Lafayette, IN. The role requires bilingual Korean/English communication and hands-on support for end-users, devices, and accounts, with collaboration across global IT teams.

The ideal candidate has 1–3 years in IT Help Desk or Desktop Support, solid Windows OS and MS Office skills, and a basic networking understanding. A Bachelor’s degree in IT or related field is preferred, with Cisco/Webex familiarity a plus.