Onsite IT Support Engineer - Bilingual (Korean/English)

SK C&C USA INC; West Lafayette (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

PTO & Holidays

Paid Lunch

Commuter Benefit

Job summary

SK AX USA, Inc. in West Lafayette, Indiana is seeking an onsite IT Support Engineer fluent in Korean and English. The role focuses on hands-on user support, device management, and collaboration with global IT teams.

The ideal candidate has 1–3 years in IT Help Desk, strong Windows OS and MS Office skills, basic networking knowledge, and a customer-first approach. On-site position with comprehensive benefits and security compliance.

Qualifications

• 1–3 years of experience in IT Help Desk or Desktop Support.
• Proficiency with Windows OS, MS Office, and common business tools.
• Basic knowledge of networking (IP, DNS, DHCP, VPN, etc.).
• Strong communication skills in Korean and English.
• Bachelor’s degree in IT or related field preferred.
• Familiarity with Cisco conferencing systems is a plus.
• Knowledge of IT ticketing systems (e.g., ServiceNow) and scripting tools (PowerShell) is a bonus.

Responsibilities

• Provide first-level technical support for hardware, software, and networking issues.
• Set up and maintain desktops/laptops per corporate security guidelines.
• Troubleshoot Windows OS, Microsoft Office, and enterprise software.
• Assist with Cisco Webex and conference room A/V equipment.
• Handle onboarding/offboarding tasks including device and account setup.
• Maintain IT inventory and support hardware lifecycle.
• Document resolutions and contribute to internal IT knowledge base.
• Collaborate with regional/global IT teams for escalations and service improvements.

Skills

Korean language

English language

Troubleshooting

Customer focus

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

PowerShell

Cisco Webex

Job description

SK AX USA, Inc. in West Lafayette, Indiana is seeking an onsite IT Support Engineer fluent in Korean and English. The role focuses on hands-on user support, device management, and collaboration with global IT teams.

The ideal candidate has 1–3 years in IT Help Desk, strong Windows OS and MS Office skills, basic networking knowledge, and a customer-first approach. On-site position with comprehensive benefits and security compliance.