IT Support Technician - Bilingual in Korean REQUIRED

SBT Global, Inc.; Columbia (NC); On-site; USD 54,000 - 66,000; Full time

Job summary

SBT Global, Inc. in Columbia, NC seeks a bilingual IT Support Technician (Korean) to provide onsite PC/OS support. The role focuses on Windows OS, hardware, software, and basic network tasks in a manufacturing or corporate setting.

The position is on-site with a contract/FT employment arrangement. Ideal candidates have hands-on Windows support experience, strong troubleshooting and communication skills, and the ability to work independently onsite.

Qualifications

• Previous experience in IT support, desktop support, helpdesk, or PC/OS administration.
• Hands-on experience supporting Windows operating systems.
• Basic understanding of networking concepts (TCP/IP, LAN, Wi‑Fi, VPN).

Responsibilities

• Provide onsite desktop and laptop support for Windows OS.
• Install, configure, maintain, and troubleshoot PC hardware and software.
• Diagnose and resolve OS errors and application issues.
• Set up PCs, image systems, install software, and replace devices.
• Support OS updates, security patches, and routine maintenance.
• Assist with user accounts, password resets, and access issues.
• Provide Tier 1 and basic Tier 2 support for hardware, software, connectivity.
• Troubleshoot printers, scanners, monitors, and other IT equipment.
• Document issues and resolutions; escalate complex issues.
• Maintain IT asset and equipment records.

Skills

Windows OS

Troubleshooting

Communication

Onsite support

Printer/Peripheral support

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

IT Support Technician - Bilingual in Korean REQUIRED

• Contract

Location: Columbia, NC
Employment Type: Full-Time / Contract
Salary: Approximately $60,000 annually (DOE)
Work Arrangement: Onsite

Position Overview

We are seeking a motivated and technically skilled PC/OS Support Specialist / IT Support Technician to provide onsite IT support facility in Columbia, NC.

The ideal candidate will have hands-on experience supporting Windows-based PCs, operating systems, hardware, software, and general IT troubleshooting in a corporate or manufacturing environment.

This position will primarily focus on day-to-day PC and operating system support, ensuring that end users and business operations receive timely technical assistance.

There may also be an opportunity to transition into a Manufacturing Execution System (MES) Operator role in the future, depending on operational needs.

PC & Operating System Support

Provide onsite technical support for desktop computers, laptops, and Windows operating systems.

Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices.

Diagnose and resolve operating system errors, application issues, and hardware malfunctions.

Perform PC setup, system imaging, software installation, and device replacement.

Support operating system updates, security patches, and routine system maintenance.

Assist with user account setup, password resets, and basic access-related issues.

Respond to employee IT support requests and troubleshoot technical issues.

Provide Tier 1 and basic Tier 2 technical support for hardware, software, and connectivity problems.

Troubleshoot printers, scanners, monitors, and other workplace IT equipment.

Document technical issues, troubleshooting steps, and resolutions.

Escalate complex technical issues to appropriate IT teams or vendors.

Maintain accurate IT asset and equipment records.

IT Infrastructure & Operational Support

Troubleshoot basic LAN/Wi-Fi connectivity and network access issues.

Assist with workstation deployment, equipment replacement, and IT inventory management.

Coordinate with internal IT teams to ensure stable daily IT operations.

Support IT-related activities in office and manufacturing environments.

Follow company IT security policies and operational procedures.

Previous experience in IT support, desktop support, helpdesk, or PC/OS administration.

Hands-on experience supporting Microsoft Windows operating systems.

Knowledge of desktop/laptop hardware installation, maintenance, and troubleshooting.

Experience installing and troubleshooting business applications and peripheral devices.

Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and VPN.

Familiarity with user account administration and general IT support procedures.

Strong troubleshooting, problem-solving, and communication skills.

Ability to provide technical support independently in an onsite environment.

Strong organizational skills and the ability to manage multiple support requests.

Preferred Qualifications

Experience supporting IT systems in manufacturing, automotive, logistics, or warehouse environments.

Familiarity with Active Directory, Microsoft 365, and remote support tools.

Experience with PC imaging, workstation deployment, and IT asset management.

Basic understanding of MES or other manufacturing IT systems.

CompTIA A+, Network+, or Microsoft-related certifications.

Experience coordinating with corporate IT teams or external technical support vendors.

All your information will be kept confidential according to EEO guidelines.