Onsite Bilingual Korean Tier 2 IT Support Specialist

Cinter Technology Services; Washington (District of Columbia); On-site; USD 34,000 - 49,000; Part time

Benefits offered by this job

401KMatch but no Insurance

Job summary

The Korean IT Services and IT Consulting team in Washington, DC is seeking a bilingual Korean/English Tier 2 IT Support Specialist on a 1-year W-2 contract. You will provide onsite support for Windows environments, Active Directory, and end-user issues for executives and staff.

The ideal candidate has at least five years of enterprise IT experience, strong AD, and Office 365 skills, and excellent communication.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least five years of hands-on IT support experience in an enterprise environment.
• Korean and English bilingual proficiency.
• Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.
• Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.
• Familiarity with SCCM, Remote Desktop, or similar remote-support tools.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple assignments.

Responsibilities

• Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
• Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.
• Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.
• Perform employee onboarding and offboarding and manage user access rights.
• Provide onsite and after-hours VIP support for executives and urgent cases.
• Document incidents and resolutions in ticketing or service-management systems.
• Assist with software deployment, patching, and system updates.

Skills

Bilingual Korean/English

Troubleshooting

Communication

Time management

Education

Bachelor’s degree in IT/CS or related

Tools

ADUC

Group Policy

DNS

DHCP

SCCM

Remote Desktop

Zendesk

ServiceNow

BMC Remedy

PowerShell

Job description

The Korean IT Services and IT Consulting team in Washington, DC is seeking a bilingual Korean/English Tier 2 IT Support Specialist on a 1-year W-2 contract. You will provide onsite support for Windows environments, Active Directory, and end-user issues for executives and staff.

The ideal candidate has at least five years of enterprise IT experience, strong AD, and Office 365 skills, and excellent communication.