Bilingual IT Helpdesk Specialist - Windows & Onsite Support

SBT Global, Inc.; Plymouth (MI); Vor Ort; USD 60.000 - 65.000; Vollzeit

Zusammenfassung

SBT Global, Inc. is seeking an IT Helpdesk specialist in Plymouth, MI who must be bilingual in Korean.

The role provides Tier 2 support for desktops, laptops, peripherals, and software in a fast-paced enterprise environment. Responsibilities include troubleshooting Windows 10/11, Active Directory, software deployment, and incident documentation using an IT ticketing system; on-site support and collaboration with IT teams are essential.

Qualifikationen

• 5+ years of hands-on IT support or Helpdesk experience.
• Strong experience supporting Windows 10/11 environment.

Aufgaben

• Provide Tier 2 technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other peripherals.
• Troubleshoot and resolve hardware, software, network, and Windows-related issues.
• Support Windows 10/11 operating systems and Microsoft Office applications.
• Manage user accounts, password resets, access permissions, and other requests through Active Directory.
• Support user onboarding and offboarding, including account setup, access management, and equipment preparation.
• Install, configure, update, and maintain desktop hardware and software.
• Assist with software deployment, patches, system updates, and upgrades.
• Utilize remote support tools such as SCCM and BeyondTrust to diagnose and resolve user issues.
• Manage and document incidents, requests, troubleshooting steps, and resolutions through an IT ticketing system.
• Escalate complex technical issues to senior infrastructure or network teams when necessary.
• Provide on-site support and respond to urgent or business-critical IT issues.
• Identify recurring technical issues and recommend process improvements or long-term solutions.
• Maintain accurate IT asset and inventory records.
• Follow established IT security policies, procedures, and operational standards.
• Collaborate with network, infrastructure, security, and other IT teams to ensure timely issue resolution.

Kenntnisse

Windows 10/11 support

Active Directory

PowerShell basics

ITIL practices

Customer service mindset

Tools

SCCM

BeyondTrust

Remote Desktop

IT ticketing system

Jobbeschreibung

SBT Global, Inc. is seeking an IT Helpdesk specialist in Plymouth, MI who must be bilingual in Korean.

The role provides Tier 2 support for desktops, laptops, peripherals, and software in a fast-paced enterprise environment. Responsibilities include troubleshooting Windows 10/11, Active Directory, software deployment, and incident documentation using an IT ticketing system; on-site support and collaboration with IT teams are essential.