Onsite IT Support Tech – Desktop & Network

The Intersect Group; Louisiana; On-site; USD 25,000 - 39,000; Full time

Job summary

The Intersect Group is seeking a Desktop Support Technician to provide hands-on end-user support onsite at Pearl River, LA. The role covers distribution center and corporate environments, diagnosing issues, and ensuring users have needed tools.

Ideal candidates have at least 2 years of experience, CompTIA A+ certification, and proficiency with Windows OS and Office. ITIL/Network+ or Citrix experience is a plus for this contract-to-hire opportunity.

Qualifications

• Must have CompTIA A+ Certification.
• Experience providing end-user hardware/software support (2+ years).
• Proficient with Windows OS and Microsoft Office.
• Familiarity with service level agreements and ticketing processes.
• Preferred: Citrix or similar virtual desktop environments.

Responsibilities

• Provide onsite technical support for desktops, laptops, tablets, printers, scanners, and peripherals.
• Resolve hardware/software/connectivity issues for end users.
• Support Windows OS, Microsoft Office, and business-critical software.
• Manage hardware inventory, asset tracking, and deployment/disposal.
• Collaborate with service desk to meet SLAs.

Skills

Customer service

Troubleshooting

Communication skills

Time management

End-user support

Education

CompTIA A+ Certification

ITIL Foundation

CompTIA Network+ Certification

Microsoft Office proficiency

Tools

Windows OS

Microsoft Office

Citrix

Job description

The Intersect Group is seeking a Desktop Support Technician to provide hands-on end-user support onsite at Pearl River, LA. The role covers distribution center and corporate environments, diagnosing issues, and ensuring users have needed tools.

Ideal candidates have at least 2 years of experience, CompTIA A+ certification, and proficiency with Windows OS and Office. ITIL/Network+ or Citrix experience is a plus for this contract-to-hire opportunity.