Support Tech

The Intersect Group; Louisiana; Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

The Intersect Group is seeking a Desktop Support Technician to provide hands-on end-user support onsite at Pearl River, LA. The role covers distribution center and corporate environments, diagnosing issues, and ensuring users have needed tools.

Ideal candidates have at least 2 years of experience, CompTIA A+ certification, and proficiency with Windows OS and Office. ITIL/Network+ or Citrix experience is a plus for this contract-to-hire opportunity.

Qualifications

• Must have CompTIA A+ Certification.
• Experience providing end-user hardware/software support (2+ years).
• Proficient with Windows OS and Microsoft Office.
• Familiarity with service level agreements and ticketing processes.
• Preferred: Citrix or similar virtual desktop environments.

Responsabilités

• Provide onsite technical support for desktops, laptops, tablets, printers, scanners, and peripherals.
• Resolve hardware/software/connectivity issues for end users.
• Support Windows OS, Microsoft Office, and business-critical software.
• Manage hardware inventory, asset tracking, and deployment/disposal.
• Collaborate with service desk to meet SLAs.

Connaissances

Customer service

Troubleshooting

Communication skills

Time management

End-user support

Formation

CompTIA A+ Certification

ITIL Foundation

CompTIA Network+ Certification

Microsoft Office proficiency

Outils

Windows OS

Microsoft Office

Citrix

Description du poste

## Support Tech**Pearl River,LA70452**Posted: 11/03/2026Employment Type:Contract to HireCategory: IT - Infrastructure - Tech SupportJob Number: 251399Work Location: On-Site## Job Description**Role Summary** We are seeking a Desktop Support Technician to provide hands on technical support for end users across distribution center and corporate environments. This role serves as a key point of contact for resolving technology issues, maintaining hardware and software systems, and ensuring employees have the tools they need to perform their jobs effectively. The ideal candidate will diagnose and resolve technical issues, support a wide range of devices and applications, manage hardware inventory, and collaborate with IT teams to deliver exceptional support. Success in this role requires strong customer service skills, technical troubleshooting expertise, and the ability to prioritize multiple requests in a fast paced environment. **Key Responsibilities** • Provide onsite technical support to distribution center and corporate users for hardware, software, and connectivity issues • Diagnose and resolve problems involving desktops, laptops, tablets, printers, scanners, and peripheral devices • Support Microsoft Windows operating systems, Microsoft Office applications, and business critical software • Install, configure, maintain, and replace technology equipment as needed • Manage hardware inventory, asset tracking, equipment deployment, and disposal processes • Collaborate with service desk teams to resolve incidents and meet established service levels • Support network connected devices including wireless access points, switches, routers, and related infrastructure • Participate in technology projects and contribute to continuous improvement initiatives **Key Requirements** • Minimum of 2 years of experience providing technical support for end user devices including desktops, laptops, and tablets • CompTIA A+ Certification required • Experience supporting current Microsoft Windows operating systems and Microsoft Office products • Knowledge of desktop support tools and troubleshooting methodologies • Experience working within service level agreements and managing support tickets through completion • Familiarity with audio visual systems, point of sale devices, payment terminals, network printing, or similar technologies preferred • Strong verbal and written communication skills with the ability to present technical information to both technical and nontechnical audiences • Excellent organizational, analytical, and problem solving skills with the ability to manage multiple priorities **Preferred Qualifications** • CompTIA Network+ Certification or willingness to obtain within the first year • ITIL Foundation certification • Experience supporting Citrix or other virtual desktop environments • Experience supporting distribution center, retail, or corporate technology environments **Work Environment** • Primarily onsite role supporting distribution center and corporate operations • Frequent interaction with business users, leadership teams, vendors, and technical teams • Travel may be required depending on assigned location and business needs • Ability to adapt to changing priorities and support needs across multiple departments