Onsite Desktop Support Specialist

The Intersect Group; Anderson (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

The Intersect Group is seeking a Desktop Support Specialist to provide hands-on technical support to corporate users in an onsite Anderson, SC environment. You will troubleshoot hardware, software, operating systems, and end-user issues while ensuring a positive support experience.

The role emphasizes deskside assistance, ticket management in ServiceNow, asset tracking, and collaboration with IT teammates. An associate degree or equivalent experience, plus 2+ years in desktop support, is

Qualifications

• 2+ years of Desktop Support, Help Desk, IT Support, or End User Support experience.
• Experience supporting Windows OS, laptops, desktops, and business apps.
• Familiarity with ticketing systems, incident tracking, triage, and escalation processes.

Responsibilities

• Install, configure, maintain, and troubleshoot hardware, software, and operating systems at user desks.
• Provide deskside support and technical assistance for hardware, software, and user issues.
• Manage and prioritize ServiceNow tickets with timely resolution or escalation.
• Document troubleshooting steps, status updates, and resolutions in the ticketing system.
• Assist with asset Management, inventory tracking, and equipment lifecycle activities.

Skills

Desktop Support

Help Desk

IT Support

End User Support

Education

Associate degree in IT/CS

Tools

ServiceNow

Job description

The Intersect Group is seeking a Desktop Support Specialist to provide hands-on technical support to corporate users in an onsite Anderson, SC environment. You will troubleshoot hardware, software, operating systems, and end-user issues while ensuring a positive support experience.

The role emphasizes deskside assistance, ticket management in ServiceNow, asset tracking, and collaboration with IT teammates. An associate degree or equivalent experience, plus 2+ years in desktop support, is