Onsite IT Support Specialist: Windows/macOS, Weekend Availability

Tri -Force Consulting Services

New York (NY)

On-site

USD 48,000 - 64,000

Full time

14 days+

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Job summary

Tri-Force Consulting Services, Inc. is seeking an onsite IT support specialist for the DCAS Testing Center in Brooklyn, NY.

The contract role requires weekend availability during exam schedules and entails maintaining and troubleshooting Windows and macOS systems at the testing facility. The candidate will install, configure, and support PCs, printers, and related peripherals, while coordinating with departments to minimize downtime and ensure reliable operation in a high-demand environment.

Qualifications

4–6 years of experience supporting PC hardware, software, printers, and related peripherals.
Experience with Windows and Office 365 (Outlook) applications.
Familiarity with Apple macOS and Oracle client-based applications.
Experience with Active Directory and networking equipment.
Knowledge of Ethernet cabling and TCP/IP networking.

Responsibilities

Provide dedicated onsite support for PC hardware, software, and peripherals at the DCAS Testing Center (149 Pierrepont Street, Brooklyn, NY 11201).
Install, update, and maintain computer systems, including Windows and macOS platforms.
Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
Deploy and configure desktops, laptops, handheld devices, and printers.
Perform routine system administration tasks and assist with computer-related services for users.
Conduct hardware and software evaluations, technical reviews, and recommendations.
Coordinate with departments to support project requirements and ensure minimal downtime.
Document technical issues and resolutions and maintain accurate support records.
May be required to provide support at other MTAs locations as assigned.
Must be capable of moving and lifting equipment as necessary.