Onsite IT Support Specialist – Windows & Endpoints

APMEX; Oklahoma City (OK); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K (Company matches)

Paid Holidays

Paid Time Off with Sell Back

Lunch and Learn

Job summary

APMEX in Oklahoma City is seeking an IT Support Specialist II to manage end-user support for all facilities. This onsite role handles hardware, software, access, and peripheral issues, with image/deploy/retire responsibilities for end-user devices and badge systems.

The position requires problem-solving, detailed ticketing, and fast learning of new tech. The candidate will assist in Windows environments, manage devices via Entra/Intune, and coordinate with Systems Administration for escalations.

Qualifications

• High school diploma or GED required.
• Associate degree or completed technical coursework preferred.
• Equivalent hands-on IT experience accepted in place of formal education.

Responsibilities

• Serve as single point of contact for help desk intake across departments and sites.
• Troubleshoot Windows desktops, hardware, OS, apps, and peripherals.
• Image, configure, deploy, and retire desktops and mobile devices using Entra/Intune.
• Manage Windows desktop users, computers, and mobile devices.
• Handle user/device management in Active Directory, Office 365/Entra, Exchange, and anti-malware.
• Perform system updates and onboarding provisioning per checklist.
• Build, ship, and recover work-from-home kits and inventory.
• Support printer, scanner, and label-printer fleet and related systems.
• Maintain IT asset register and support consumables.
• Document and publish 5S station notifications and help desk footprint.
• Escalate server/network/security issues to Systems Administration with steps.

Skills

Customer service

Ticketing

Communication

Troubleshooting

Education

High school diploma or GED

Associate’s degree or technical coursework

Hands-on experience accepted

Tools

Entra/Intune

Microsoft 365

Active Directory

Printer/Scanner/Label printers

Jira Service Management

IP Phone Management

Job description

APMEX in Oklahoma City is seeking an IT Support Specialist II to manage end-user support for all facilities. This onsite role handles hardware, software, access, and peripheral issues, with image/deploy/retire responsibilities for end-user devices and badge systems.

The position requires problem-solving, detailed ticketing, and fast learning of new tech. The candidate will assist in Windows environments, manage devices via Entra/Intune, and coordinate with Systems Administration for escalations.