Senior Desktop Technician – On-Site Field Support

Blue Alliance

Oklahoma City (OK)

On-site

USD 52,000 - 78,000

Full time

46 hours ago

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Benefits offered by this job

9 paid holidays

401K retirement with company match

Excellent medical, vision, and dental

Life and disability insurance

Cell phone stipend

3 weeks PTO

Job summary

United Systems in Oklahoma City is seeking a Desktop Technician Tier 2 to provide on-site advanced support for client environments, addressing hardware, software, and network challenges. Travel to client sites to diagnose issues, install and configure hardware/software, and mentor Tier 1 staff.

You will troubleshoot desktops, laptops, printers, and peripherals, maintain documentation, and ensure high customer satisfaction through effective communication and timely resolutions.

Qualifications

Minimum 2–3 years of desktop/technical support experience.
1 year of field support experience.
Proficiency with Microsoft Office Suite and Windows operating systems.

Responsibilities

Travel to client sites to diagnose and resolve complex IT issues.
Troubleshoot desktops, laptops, printers, and peripherals.
Lead installation and configuration of new hardware and software.
Provide technical guidance and recommendations to clients.
Maintain detailed records in the help desk system and manage assets.

Skills

Desktop support

Troubleshooting

Customer service

Remote support

Windows OS

Education

Associate's degree in IT/CS or related field

Bachelor's degree is a plus

Tools

Microsoft Office Suite

Remote support tools

Job description

You will troubleshoot desktops, laptops, printers, and peripherals, maintain documentation, and ensure high customer satisfaction through effective communication and timely resolutions.

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