Onsite IT Support Specialist — Windows & End-User

Advanced Energy; Colorado; On-site; USD 55,000 - 75,000; Full time

Job summary

Advanced Energy in Denver, CO is seeking an IT Site Support Specialist to install, configure, and maintain Windows server/desktop infrastructure and to troubleshoot issues.

Main duties include desktop/laptop support, printer setup, imaging new PCs, managing passwords, and helping end users with tech problems in a Windows environment.

The role requires strong customer service, problem solving, and the ability to prioritize tasks; on-site presence in Denver with occasional after-hours support.

Qualifications

• Excellent customer service skills
• Knowledge of PC hardware and peripherals
• Advance knowledge of Windows 10, and TCP/IP networking
• Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills
• Excellent interpersonal, communication and organization skills
• Ability to work independently and communicate effectively with users and coworkers
• Strong project management skills, ability to set priorities and meet deadlines with flexibility
• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Ability to evaluate information and exercise good judgment in making decisions

Responsibilities

• Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment
• Maintain passwords, data integrity, and file system security for the desktop environment
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Configure wireless devices for connectivity to corporate exchange email.
• Works on software installation, update, and configuration as directed by ticketing system and Help Desk Supervisor and Manager
• Works independently on imaging, configuration, and placement of new PCs
• Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Help Desk Supervisor
• Maintain phone systems
• Conduct training designed to educate computer users about basic and specialized applications throughout the organization
• Works with Help Desk Manager and Helpdesk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems
• Tests new software and operating systems and makes recommendations on deployments
• Participate in projects to improve the end user computing experience
• Directs advanced technical problems to the appropriate resource when necessary
• Be responsible for after-hours support

Skills

Windows 10

Active Directory

Office 365

TCP/IP

PC hardware

Troubleshooting

Customer service

Security tools

Project management

Communication

Organization

Job description

Advanced Energy in Denver, CO is seeking an IT Site Support Specialist to install, configure, and maintain Windows server/desktop infrastructure and to troubleshoot issues.

Main duties include desktop/laptop support, printer setup, imaging new PCs, managing passwords, and helping end users with tech problems in a Windows environment.

The role requires strong customer service, problem solving, and the ability to prioritize tasks; on-site presence in Denver with occasional after-hours support.