Onsite IT Support Technician (Denver) - Hands-On Tech

1Vision; Denver (CO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, 401K

Job summary

1Vision is seeking an IT Technical Support Technician to provide on-site and remote support from our Denver facility. You will resolve user, device, printer, and access issues, image and deploy Windows devices with Intune, and manage accounts in Active Directory/Entra ID.

The role supports multiple locations and collaborates with Systems Administrators. Responsibilities include onboarding/offboarding, network and printer administration, and assisting with security and production systems.

Qualifications

• Hands-on troubleshooting of Windows 10/11 computers, printers, and peripherals.
• Experience using Freshservice or similar ITSM for ticketing and documentation.
• Knowledge of Microsoft 365 apps including Outlook, Exchange Online, Teams, OneDrive, SharePoint, and user/group administration.
• Networking fundamentals and ability to test network cabling (Cat5e/Cat6) and basic VPN/Wi‑Fi.
• Clear communication and the ability to manage multiple issues with limited supervision.

Responsibilities

• Receive, triage, and resolve incidents; document resolutions for knowledge base.
• Provide on-site and remote support across Denver and other locations.
• Image, deploy, and maintain Windows devices managed with Intune; ensure encryption and endpoint protection.
• Handle onboarding/offboarding for hires, transfers, and departures; manage accounts and badges.
• Assist with AD/Entra ID access requests, password resets, and MFA; support printers and scanners.
• Troubleshoot printers, cameras, door access, and low‑voltage cabling; coordinate with vendors.
• Support Business Central, Heidelberg Prinect, and other business systems; escalate issues as needed.
• Assist with patching, backups, and server/network maintenance; participate in after-hours maintenance.

Skills

Windows troubleshooting

Microsoft 365

Networking fundamentals

Communication

Ticket handling

Education

Technical training

Tools

Freshservice

Microsoft Intune

Active Directory/Entra ID

Microsoft 365 administration

Job description

1Vision is seeking an IT Technical Support Technician to provide on-site and remote support from our Denver facility. You will resolve user, device, printer, and access issues, image and deploy Windows devices with Intune, and manage accounts in Active Directory/Entra ID.

The role supports multiple locations and collaborates with Systems Administrators. Responsibilities include onboarding/offboarding, network and printer administration, and assisting with security and production systems.