Denver Onsite IT Support Technician

T Enterprises Inc; Denver (CO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

PTO

Job summary

1Vision in Denver is seeking an IT Technical Support Technician to serve as the first line of on-site assistance for employees across locations. You will resolve hardware, software, and network issues in person in Denver and remotely for other sites, image and deploy devices, manage accounts, and coordinate with Systems Administrators.

The role requires hands-on skills with Windows, Microsoft 365, Intune, AD/Entra ID, printers, and security cameras, with occasional after-hours work and travel to

Qualifications

• 1+ year of help desk or IT support experience or equivalent technical training.
• Hands-on troubleshooting of Windows 10/11, printers, and peripherals.
• Working knowledge of Microsoft 365 including Outlook/Exchange Online, Teams, OneDrive, SharePoint, and user/group administration.
• Networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi, VPN) and ability to test Cat5e/Cat6.
• Experience using help desk software and writing clear ticket notes.
• Clear, patient communication with non-technical users.
• Ability to manage multiple issues with limited supervision.
• Follow security and change procedures for approved access requests.

Responsibilities

• Receive and triage incidents, document in Freshservice, and share fixes as knowledge articles.
• Provide on-site Denver and remote support for other sites via phone, Teams, and remote tools.
• Set up, image, deploy, and maintain Windows devices enrolled in Intune with encryption and endpoint protection.
• Handle onboarding/offboarding for new hires, transfers, and terminations per HR requests.
• Manage accounts and access in Active Directory/Entra ID and Microsoft 365.
• Troubleshoot printers, scanners, and print queues; coordinate vendor services.
• Provide first-line support for Business Central and Heidelberg Prinect; escalate as needed.
• Install and maintain UniFi cameras and door access badges.
• Run and test low-voltage cabling; connect devices to switches and APs.
• Assist with patching, backups, and server/network maintenance; participate in after-hours maintenance.

Skills

Help desk experience

Windows troubleshooting

Microsoft 365

Networking basics

Ticketing systems

Communication

Time management

Security procedures

Tools

Freshservice

Microsoft Intune

Active Directory

Entra ID

Microsoft 365 Apps

Job description

1Vision in Denver is seeking an IT Technical Support Technician to serve as the first line of on-site assistance for employees across locations. You will resolve hardware, software, and network issues in person in Denver and remotely for other sites, image and deploy devices, manage accounts, and coordinate with Systems Administrators.

The role requires hands-on skills with Windows, Microsoft 365, Intune, AD/Entra ID, printers, and security cameras, with occasional after-hours work and travel to