IT Site Support Specialist

Advanced Energy; Colorado; On-site; USD 55,000 - 75,000; Full time

Job summary

Advanced Energy in Denver, CO is seeking an IT Site Support Specialist to install, configure, and maintain Windows server/desktop infrastructure and to troubleshoot issues.

Main duties include desktop/laptop support, printer setup, imaging new PCs, managing passwords, and helping end users with tech problems in a Windows environment.

The role requires strong customer service, problem solving, and the ability to prioritize tasks; on-site presence in Denver with occasional after-hours support.

Qualifications

• Excellent customer service skills
• Knowledge of PC hardware and peripherals
• Advance knowledge of Windows 10, and TCP/IP networking
• Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills
• Excellent interpersonal, communication and organization skills
• Ability to work independently and communicate effectively with users and coworkers
• Strong project management skills, ability to set priorities and meet deadlines with flexibility
• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Ability to evaluate information and exercise good judgment in making decisions

Responsibilities

• Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment
• Maintain passwords, data integrity, and file system security for the desktop environment
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Configure wireless devices for connectivity to corporate exchange email.
• Works on software installation, update, and configuration as directed by ticketing system and Help Desk Supervisor and Manager
• Works independently on imaging, configuration, and placement of new PCs
• Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Help Desk Supervisor
• Maintain phone systems
• Conduct training designed to educate computer users about basic and specialized applications throughout the organization
• Works with Help Desk Manager and Helpdesk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems
• Tests new software and operating systems and makes recommendations on deployments
• Participate in projects to improve the end user computing experience
• Directs advanced technical problems to the appropriate resource when necessary
• Be responsible for after-hours support

Skills

Windows 10

Active Directory

Office 365

TCP/IP

PC hardware

Troubleshooting

Customer service

Security tools

Project management

Communication

Organization

Job description

IT Site Support Specialist

**ABOUT ADVANCED ENERGY**

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE's power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.

**WHY BE A PART OF ADVANCED ENERGY?**

Some people say it's like working in the best of two worlds. We operate like an agile, growing, small company - you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we're a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy - powering the future, together.

**POSITION SUMMARY:**

Advanced Energy is seeking an IT Site Support Specialist for the corporate office who will be responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.

**RESPONSIBILITIES:**

• Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment
• Maintain passwords, data integrity, and file system security for the desktop environment
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Configure wireless devices for connectivity to corporate exchange email.
• Works on software installation, update, and configuration as directed by ticketing system and Help Desk Supervisor and Manager
• Works independently on imaging, configuration, and placement of new PCs
• Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Help Desk Supervisor
• Maintain phone systems
• Conduct training designed to educate computer users about basic and specialized applications throughout the organization
• Works with Help Desk Manager and Helpdesk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems
• Tests new software and operating systems and makes recommendations on deployments
• Participate in projects to improve the end user computing experience
• Directs advanced technical problems to the appropriate resource when necessary
• Be responsible for after-hours support

**WORK ENVIRONMENT:**

• Location: Onsite in Denver, CO
• Environment: Standard office environment; spends majority of the day moving throughout local buildings and helping users with PC problems at the user's desk
• Required to lift 40 lbs. repeatedly throughout the day
• Overtime may be required at times, including evening work, on-call weekends, and additional project hours
• Must reside within approximately one hour of office location to provide adequate daily coverage and/or emergency IT service

**QUALIFICATIONS** **:**

• Excellent customer service skills
• Knowledge of PC hardware and peripherals
• Advance knowledge of Windows 10, and TCP/IP networking
• Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills
• Excellent interpersonal, communication and organization skills
• Ability to work independently and communicate effectively with users and coworkers
• Strong project management skills, ability to set priorities and meet deadlines with flexibility
• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Ability to evaluate information and exercise good judgment in making decisions

**EXPERIENCE:** **:**

Essential:

• Minimum of 2 years providing technical support in IT support role.
• Minimum of 2 years supporting Microsoft PC environment
• Minimum of 2 years' experience in a related field with extensive technical experience.
• Experience supporting remote use