Onsite IT Support Specialist: Windows, 365 & Endpoints

Ironhorse Funding LLC.; Beverly (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Life Insurance

Health Savings Account (HSA) and Flex

Competitive Salary

Generous Paid Time Off

9 holidays

Job summary

Ironhorse Funding LLC. is seeking an IT Specialist to join the Beverly, MA team, onsite Monday to Friday, 8am-5pm or 8:30am-5:30pm. You will support titling needs and keep a ~75-person staff productive in a regulated consumer finance setting.

Under guidance from the IT Manager, you will own frontline support, focusing on reliability, clarity, and a security-first mindset aligned to SOC 2 and least privilege.

Qualifications

• 2+ years of IT support/helpdesk experience.
• Experience providing Windows environment support and endpoint troubleshooting.

Responsibilities

• Manage ITSM/ticketing system, email and phone requests with strong customer service.
• Provide Windows desktop, laptop, printer and scanner support.
• Perform hardware and software troubleshooting and basic networking.
• Support Microsoft 365 administration, Entra ID and Intune workflows.
• Execute user onboarding and offboarding processes.
• Create and maintain documentation and knowledge articles.

Skills

IT support

Customer service

Tools

Freshservice

Microsoft 365

Entra ID

Intune

Job description

Ironhorse Funding LLC. is seeking an IT Specialist to join the Beverly, MA team, onsite Monday to Friday, 8am-5pm or 8:30am-5:30pm. You will support titling needs and keep a ~75-person staff productive in a regulated consumer finance setting.

Under guidance from the IT Manager, you will own frontline support, focusing on reliability, clarity, and a security-first mindset aligned to SOC 2 and least privilege.