Onsite IT Support Specialist — Mac & Windows Expert (SF)

Motion Recruitment Partners LLC; San Francisco (CA); On-site; USD 39,000 - 55,000; Full time

Job summary

Motion Recruitment Partners LLC in San Francisco is seeking an IT Support Specialist to serve as the primary onsite IT resource, supporting end users in a fast-paced environment. This is an ongoing contract opportunity with no end date, requiring onsite presence five days per week.

You will support Mac and Windows, manage end-user devices, and troubleshoot Microsoft 365 and networking issues, with collaboration across global IT teams when needed.

Qualifications

• 2-4+ years of IT Help Desk or Desktop Support experience.
• Experience supporting Mac (macOS) and Windows 10/11 environments.
• Experience configuring, deploying, maintaining, and managing end-user devices.
• Strong troubleshooting across hardware, software, printers, peripherals, and networking.

Responsibilities

• Serve as the primary onsite IT support resource for end users.
• Provide Level 1 & Level 2 desktop support for hardware, software, and networking issues.
• Configure, deploy, maintain, and manage laptops, desktops, and peripherals.
• Support both macOS and Windows environments.
• Provision new employee equipment, onboarding, and offboarding.
• Troubleshoot Microsoft 365 applications and user account issues.
• Maintain inventory and lifecycle management of IT hardware.
• Support conference room technology and AV equipment.
• Collaborate with remote IT teams on deployments, upgrades, and system rollouts.
• Escalate complex technical issues and own resolution.
• Document support activities and maintain ticket updates.

Skills

Mac (macOS)

Windows 10/11

Microsoft 365

Zendesk

End-user devices management

Tools

Jamf

Intune

Azure AD

Job description

Motion Recruitment Partners LLC in San Francisco is seeking an IT Support Specialist to serve as the primary onsite IT resource, supporting end users in a fast-paced environment. This is an ongoing contract opportunity with no end date, requiring onsite presence five days per week.

You will support Mac and Windows, manage end-user devices, and troubleshoot Microsoft 365 and networking issues, with collaboration across global IT teams when needed.