MacBook IT Support Specialist — Onsite in DC

Empower AI; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Empower AI is seeking a SME Computer User Support Specialist in Washington, DC. You will be responsible for providing on-site IT support, including ticket processing and resolution management for users, especially executives. The ideal candidate has strong experience with Macbooks and Windows desktops, excellent communication skills, and must obtain public trust clearance.

This is an onsite position requiring direct interaction with clients, providing timely resolutions to their IT challenges while maintaining high levels of customer service and support.

Qualifications

• Minimum 7-12 years of work experience.
• At least one year experience with Macbook support.
• Experience supporting industry standard software products.

Responsibilities

• Provides on site technical assistance to computer users.
• Responds to trouble tickets to resolve user problems.
• Provides technical support through phone, email, and instant message.

Skills

Public Trust Clearance

Macbook support

Windows desktop support

Remote tools knowledge

Time management

Education

Bachelor's Degree

Tools

Jamf Pro

Active Directory

Job description

Empower AI is seeking a SME Computer User Support Specialist in Washington, DC. You will be responsible for providing on-site IT support, including ticket processing and resolution management for users, especially executives. The ideal candidate has strong experience with Macbooks and Windows desktops, excellent communication skills, and must obtain public trust clearance.

This is an onsite position requiring direct interaction with clients, providing timely resolutions to their IT challenges while maintaining high levels of customer service and support.