Mac-First IT Service Desk Technician — VIP Onsite Support

Downtown Boulder Partnership

Sunnyvale (CA)

On-site

USD 53,726 - 61,992

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits

Job summary

Downtown Boulder Partnership is seeking an IT Service Desk Technician to support a Mac-focused enterprise environment (500+ end users) across Sunnyvale, CA and San Francisco, CA sites. The role emphasizes Mac expertise and VIP-level support for SaaS applications.

The position is a 12-month W2 contract with pay up to USD 45/hr and separate travel compensation. Onsite office presence and after-hours on-call duties are required. Comprehensive benefits are offered.

Qualifications

3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows).
Experience at Tier 2 desktop support and on-call rotation participation.
Experience with desktop imaging and deployment tools (Intune, SmartImager, Imperious, SmartDeploy).
Strong knowledge of PC hardware, software, Windows 10/11, O365, security, networking, and remote access.

Responsibilities

Be the face of IT to corporate employees at the Sunnyvale and San Francisco sites.
Ensure office IT infrastructure is operational (AV, wifi, badge readers, cameras).
Oversee collaboration tools to ensure excellent end-user experiences.
Improve IT procurement and asset management practices for hardware and software.
Maintain physical inventory and secure asset tracking.
Collaborate with Finance/IT to manage budgets for IT spend.
Provide training and documentation on IT support processes to staff.
Execute onboarding and offboarding processes for employees.
Resolve incidents related to network, hardware, and software with defined escalations.
Follow SOPs and assist in creating new SOPs with engineering.
Participate in after-hours on-call support rotation.