Onsite IT Support Specialist – Learn, Grow, and Perks

Brightwing; Troy (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Brightwing is seeking a skilled IT Support Specialist to join our onsite Help Desk team in Troy, Michigan. You will be responsible for providing technical assistance to end-users, diagnosing hardware and software issues, and ensuring smooth IT operations.

Responsibilities include troubleshooting across devices and networks, configuring systems, managing accounts, and documenting resolutions in a ticketing system.

Qualifications

• Associate degree in IT or related field.
• 0–2 years IT support experience.
• Experience with Windows & macOS.
• Experience with Active Directory and Office 365.
• Strong problem-solving and communication skills.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Monitor and maintain IT infrastructure including servers and networks.
• Manage user accounts and access permissions.
• Document support activities and resolutions in a ticketing system.
• Assist with IT projects and system upgrades.
• Ensure compliance with company IT policies and procedures.

Skills

Windows & macOS

Active Directory & Office 365

TCP/IP, DNS, DHCP

IT security basics

Customer support

Teamwork & independence

Certifications (A+, Network+)

Education

Associate degree in IT or related field

Tools

Ticketing system

Job description

Brightwing is seeking a skilled IT Support Specialist to join our onsite Help Desk team in Troy, Michigan. You will be responsible for providing technical assistance to end-users, diagnosing hardware and software issues, and ensuring smooth IT operations.

Responsibilities include troubleshooting across devices and networks, configuring systems, managing accounts, and documenting resolutions in a ticketing system.