Onsite IT Support Specialist II - Windows & Mac (On-Call)

Utah; Salt Lake City (UT); Hybrid; USD 50,000 - 61,000; Full time

Job summary

The University of Utah's UIT Infrastructure & Operations seeks an Information Technology Specialist II to provide desktop, Windows and Mac support, plus printers and network connectivity for campus clients. The role requires proactive service with a concierge-level demeanor and the ability to diagnose OS and software issues.

This onsite position includes on-call responsibilities; you will work with Senior Systems Administrators and department managers, maintain documentation, and travel to on-

Qualifications

• Requires a bachelor’s degree (or equivalent) plus 4 years of related work experience.
• Or a master’s degree (or equivalent) plus 2 years of related work experience.
• ITIL Foundations Certification preferred.
• 5 years of computer support experience preferred.
• Experience with Windows and Apple OS troubleshooting and device management preferred.

Responsibilities

• Image, configure, deploy and support desktops, laptops, iPads and printers.
• Configure and support conference room technologies.
• Maintain Microsoft Windows and Apple OS systems.
• Document problems, settings and solutions in the ticketing system.
• Follow department processes and on-call maintenance outside business hours.
• Travel to on- and off-campus locations as needed.

Skills

Computer support experience

Customer service mindset

Team collaboration

On-call readiness

Education

Bachelor’s degree or equivalent

Master’s degree or equivalent

Tools

ITIL Foundations Certification

JAMF 200 level training

MDM experience

Conference Room technology

Dispatch systems experience

Job description

The University of Utah's UIT Infrastructure & Operations seeks an Information Technology Specialist II to provide desktop, Windows and Mac support, plus printers and network connectivity for campus clients. The role requires proactive service with a concierge-level demeanor and the ability to diagnose OS and software issues.

This onsite position includes on-call responsibilities; you will work with Senior Systems Administrators and department managers, maintain documentation, and travel to on-