IT Helpdesk & Desktop Support Technician (On-Call)

TTM Technologies; Logan (UT); On-site; USD 45,000 - 55,000; Full time

Job summary

TTM Technologies, Inc. in Utah is seeking a hands-on Help Desk/Desktop Support technician to support end-users across Windows environments, Office apps, and network printers.

Responsibilities include first-line issue resolution, account administration via Active Directory, and collaboration with site IT staff. Strong communication and problem-solving skills are essential. This role offers opportunities to grow within a global manufacturing company.

Qualifications

• 2-3 years of related experience.
• MS or Cisco Certification is a plus.
• Basic knowledge of current desktop and laptop operating systems and hardware.
• Can install Microsoft Office and other desktop applications.
• Able to follow established troubleshooting and other process documentation.
• Good communications skills.
• Can relay technical information in a manner the customer will understand.
• Strong reading, documentation and basic math skills are required.

Responsibilities

• Provide technical software, hardware and network problem resolution in a call center environment.
• Perform question/problem diagnosis and guiding users through step-by-step solutions.
• Identifies, diagnoses, and resolves Level One problems for user's computer software and hardware, network, and internet connection problems
• Clearly communicate technical solutions to end-users in a user friendly, professional manner.
• Provide one-on-one end-user training as needed.
• Escalate more complex end-user problems to the appropriate team members.
• Provides one-on-one end-user problem resolution over the phone for company approved Computer (PC) software.
• Assists in creating materials for end-user frequently asked questions (FAQs).
• Conduct hardware and software inventory database maintenance, reporting, and perform related work as required.
• Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards, servers and switches.
• Active Directory user account maintenance
• Manage VOIP
• Assist users with AirWatch iPhone/Android activations
• WebEx Meeting Suite

Skills

Help desk support

End-user training

Active Directory

VOIP management

VPN access

Windows OS

Printer troubleshooting

Network troubleshooting

MS Office

Remote access tools

Remote Desktop

ManageEngine Suite

WebEx

Tools

Terminal Services

VPN

Remote Desktop

ManageEngine Suite

WebEx

Microsoft Office Suites

Oracle

Java

Job description

TTM Technologies, Inc. in Utah is seeking a hands-on Help Desk/Desktop Support technician to support end-users across Windows environments, Office apps, and network printers.

Responsibilities include first-line issue resolution, account administration via Active Directory, and collaboration with site IT staff. Strong communication and problem-solving skills are essential. This role offers opportunities to grow within a global manufacturing company.