Info Tech Spec II

University of Utah; Salt Lake City (UT); On-site; USD 50,000 - 61,000; Full time

Job summary

University of Utah is seeking an Information Technology Specialist II to deliver proactive IT support for desktops, laptops, iPads, peripherals, and network connectivity. The role requires a concierge-level service mindset and strong troubleshooting skills, with on-call responsibilities and on-site work.

The position is housed within UIT Infrastructure & OPS, located on campus in Salt Lake City, UT, offering a full-time schedule with after-hours support for events and upgrades.

Qualifications

• Bachelor's degree (or equivalency) + related work experience.
• 5+ years of computer support in a fast-paced environment.
• ITIL Foundations Certification or equivalent preferred.

Responsibilities

• Image, configure, deploy and support desktops, laptops, iPads, and mobile devices.
• Configure conference room and other technologies for specialized areas.
• Manage Windows and Mac OS systems and document solutions.

Skills

IT support

Customer service

Troubleshooting

On-call experience

Education

Bachelor's degree or equivalent

Tools

JAMF 200 level

MDM experience

Job description

Info Tech Spec II

Job Summary

Information Technology Specialists

The IT Specialist is a dynamic and proactive professional dedicatedto providing comprehensive IT support and maintenance to ourcontracted clients for desktop, Windows and Mac devices,peripherals, printers and network connectivity needs. Thisindividual will work in a highly professional and demanding environment, requiring a concierge-level, white-glove servicedemeanor. The role demands a high level of motivation, attention todetail, top notch diagnostic and troubleshooting skills for OS andsoftware. The successful candidate must be highly organized andhave the ability to learn new processes on a regular basis.Guidance and direction will be provided by Senior SystemsAdministrators and department managers to facilitate the ITSpecialist's integration and effectiveness within the team.

This is an ONSITE position that will require on-callresponsibilities.

About UIT

University Information Technology(UIT), the central IT service provider for theUniversity of Utah, reports to the U's Chief InformationOfficer and is responsible for many of the U's sharedIT services including the wired and wireless network; CampusInformation Services (CIS) portal; UMail, telephone, and onlinecollaboration; digital learning technologies; information security;software licensing; and a host of other IT systems andservices.

About the University of Utah

Located in Salt LakeCity, the U is the flagship institution of the State of Utah'ssystem of higher education, home to arts and museumvenues and a member of the BIG-12 Conference. Skiing andsnowboarding opportunities are a short distance fromcampus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City ishome to the Utah Symphony andOpera, Ballet West,professional sports teams, and a wide range ofother cultural and recreational activities.

Responsibilities

Information Technology Specialists, II

• Image, configure, deploy and support desktop, laptop, iPad,cellphone, software/operating systems, disk storage connectivity,etc.
• Configure and support conference room and other technologies forspecialized areas of support.
• Manage and maintain Microsoft Windows and Apple OS systems.
• Track and document problems, issues, settings and solutions forIT systems.
• Review and create system process and proceduredocumentation.
• Perform inventory and retirement processes.
• Utilize automative and approved standards and processes.
• Perform project management planning, documentation, organizationand implementation.
• Utilize the department ticketing system to track work tickets andtime.
• Trouble shooting client, server or systems for problemresolution.
• Assist with network documentation, configuration, routing andsecuring.
• Work as a team member as well as autonomously.
• Travel on and off campus locations for IT support and equipmenttransport.
• Follow University and departmental processes, procedures, guidelines, etc.
• On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.

Other duties as assigned.

Physical Requirements

Environment: Will require lifting up to 50 lbs., carrying, bending,and repetitive desk work such as typing, and long-termsitting.

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

Information Technology Specialists, II: Requires abachelor's (or equivalency) + 4 years or a master's (orequivalency) + 2 years of directly related work experience.

Preferences

• 5 years of computer support related experience in a fast pacedand professional business environment.
• ITIL Foundations Certification.
• A+ MCSE, or other applicable certifications.
• Microsoft Windows and Apple OS troubleshooting.
• MDM experience.
• Conference Room technology experience
• Dispatch systems experience.
• JAMF 200 level training.

Requisition Number: PRN46332B

Full Time or Part Time? Full Time

Work Schedule Summary: M-F 8-5 with oncall responsibilitiesfor after hours, weekend, holidays, etc.

Department: 01555 - UIT INFRASTRUCTURE & OPS

Location: Campus

Pay Rate Range: $50k to $61K per year

Close Date: 12/31/2026

Open Until Filled: