Onsite IT Support Specialist II — End-User Tech & Devices

The University of Texas Southwestern Medical Center; Dallas, Northern (TX, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

PPO medical plan

100% coverage for preventive care

Paid Time Off, available day one

Retirement Programs through TRS

Paid Parental Leave Benefit

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Job summary

UT Southwestern Medical Center seeks a Technical Support Specialist II to provide advanced technical support for faculty and staff. The role focuses on desktops, laptops, printers, mobile devices, and networking, with a requirement to work on-site and occasionally outside normal hours.

The position emphasizes customer-focused service, strong troubleshooting, and collaboration with Information Resources and other teams within the Ophthalmology department.

Qualifications

• High School Diploma or equivalent required.
• 4 years of related experience required; further coursework may substitute on a year-for-year basis.
• Texas Driver's License, MVR check, and driver training if a University vehicle is used.

Responsibilities

• Provide routine and advanced technical support for desktop hardware, software, networking, and phones.
• Troubleshoot and repair end-user devices; escalate to senior staff when needed.
• Perform preventative maintenance and lifecycle management of end-user equipment.
• After-hours support for Service Desk as needed.
• Advise customers on technology needs and vendor quotes.
• Serve as liaison between customers and Information Resources and vendors.

Skills

Troubleshooting

Customer service

On-site support

Communication

Education

High School Diploma

Associate's Degree preferred

Bachelor's Degree preferred

Job description

UT Southwestern Medical Center seeks a Technical Support Specialist II to provide advanced technical support for faculty and staff. The role focuses on desktops, laptops, printers, mobile devices, and networking, with a requirement to work on-site and occasionally outside normal hours.

The position emphasizes customer-focused service, strong troubleshooting, and collaboration with Information Resources and other teams within the Ophthalmology department.