Onsite IT Support Specialist II — End-User Tech

University of Texas Southwestern Medical Center

Dallas (TX)

On-site

USD 55,000 - 75,000

Full time

6 days ago

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Job summary

UT Southwestern Medical Center in Dallas seeks an on-site Technical Support Specialist II to support faculty and staff with personal computing hardware, software, networking, and telecommunications within the Department of Ophthalmology. The role emphasizes strong troubleshooting, customer focus, and the ability to work outside regular hours as needed.

Responsibilities include troubleshooting desktops, laptops, printers, mobile devices, and related systems while ensuring compliance with UT

Qualifications

Education: High School Diploma or equivalent.
Experience: 4 years related experience required.
Licenses and Certifications: If area of employment requires use of a University-owned vehicle, valid Texas Driver's License and MVR check are required.

Responsibilities

Supports the full end user computing experience to include hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
Diagnose and repair routine & complex end user problems, escalate when needed.
Performs preventative maintenance of end user devices and peripherals.
Lifecycle management of end user devices including deployment and decommissioning.
After hours staff will work the Service Desk role as needed.
Advise customers regarding technology needs and vendor quotes.
Liaison between customer and Information Resources, partner organizations, or vendors.
Performs other duties as assigned.