Technical Support Specialist II, Ophthalmology

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

UT Southwestern Medical Center in Dallas seeks an on-site Technical Support Specialist II to support faculty and staff with personal computing hardware, software, networking, and telecommunications within the Department of Ophthalmology. The role emphasizes strong troubleshooting, customer focus, and the ability to work outside regular hours as needed.

Responsibilities include troubleshooting desktops, laptops, printers, mobile devices, and related systems while ensuring compliance with UT

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 4 years related experience required.
• Licenses and Certifications: If area of employment requires use of a University-owned vehicle, valid Texas Driver's License and MVR check are required.

Responsibilities

• Supports the full end user computing experience to include hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
• Diagnose and repair routine & complex end user problems, escalate when needed.
• Performs preventative maintenance of end user devices and peripherals.
• Lifecycle management of end user devices including deployment and decommissioning.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding technology needs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Associate's Degree in related field

Bachelor's Degree in related field

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Works under minimal supervision to provide routine technical assistance to UT Southwestern faculty and staff with respect to personal computing hardware and software, computer networking, and/or telecommunications. The Technical Support Specialist II provides advanced technical support to faculty and staff within the Department of Ophthalmology. Responsibilities include troubleshooting and supporting desktops, laptops, printers, mobile devices, peripherals, software, networking, and telecommunications systems while ensuring compliance with UT Southwestern Information Security standards. This position is 100% onsite and requires a dependable, customer-focused professional with strong troubleshooting skills, a solid work ethic, and flexibility to work outside normal business hours as needed.

Physical Requirements

This position requires the ability to regularly lift, carry, move, and set up computer hardware and related equipment weighing up to 25 pounds. Equipment may include monitors, desktop CPUs, printers, docking stations, and other technology devices. The employee must be able to transport, install, and relocate equipment as needed to support departmental operations.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or equivalent.

• Experience
  4 years related experience required.
  Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.

• Licenses and Certifications
  If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days

Preferred

• Education
  Associate's Degree in related field, or
  Bachelor's Degree in related field.

JOB DUTIES

• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc...
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Performs other duties as assigned

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.